L1 Support Engineer

1 week ago

Singapore Amaris Consulting Full time

**Who are we? **:**Amaris Consulting** is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade - this is made possible by an international team of 7,600 people spread across 5 continents and more than 60 countries. Our solutions focus on four different Business Lines: Information System & Digital, Telecom, Life Sciences and Engineering. We’re focused on building and nurturing a top talent community where all our team members can achieve their full potential. Amaris is your steppingstone to cross rivers of change, meet challenges and achieve all your projects with success.

**Brief Call**: Our process typically begins with a brief virtual/phone conversation to get to know you The objective? Learn about you, understand your motivations, and make sure we have the right job for you

**Interviews** (the average number of interviews is 3 - the number may vary depending on the level of seniority required for the position). During the interviews, you will meet people from our team: your line manager of course, but also other people related to your future role. We will talk in depth about you, your experience, and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our roots, our teams, and your career opportunities

**Case study**: Depending on the position, we may ask you to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.

We look forward to meeting you
**Job description**:
**About the job**:

- Assist with system diagnostics and perform basic system administration tasks.
- Document issues, resolutions, and procedures in the ticketing system for future reference.
- Escalate more complex issues to senior support teams or other departments as needed.
- Ensure timely response and resolution to support tickets based on service level agreements (SLAs).

**About you**:

- Diploma or equivalent in Information Technology, Computer Science, or related field.
- At least 1-2 years of experience in IT support, preferably in L1 support or a similar role.
- Strong understanding of computer hardware and software components.
- Basic networking knowledge (TCP/IP, VPN, DNS, DHCP).
- Excellent problem-solving and troubleshooting skills.
- Strong communication skills, both written and verbal, with the ability to explain technical issues to non-technical users.
- Ability to work independently and in a team-oriented, collaborative environment.
- Service-oriented mindset with a focus on delivering high-quality support.

**Equal opportunity

  • L1 Support

    6 days ago

    Singapore IT CONSULTANCY & SERVICES PTE LTD Full time

    **Requirement**- Diploma/Degree in Computer Science/Engineering, Information Technology or any related discipline- 3+ years of experience in IT production operations- 1+ years of experience in leading the operations- Familiar with some of the platforms, such as Windows, Linux, Unix, Cloud Platform (AWS), database and middleware**Responsibilities**- To assist...

  • L1 IT Support Engineer

    4 weeks ago

    Singapore TALENTSIS PTE. LTD. Full time

    Job Description:As a IT System Service Engineer at Talentsis Pte Ltd, you will be responsible for delivering comprehensive security solutions to our clients in government, trade, and commercial sectors.We are looking for a skilled professional with experience in L1 IT support and system engineering to join our expanding team.Key Responsibilities:Provide...

  • L1 IT Support Engineer

    2 days ago

    Singapore Luxoft Full time

    **Project** Description**: We are looking for experienced and enthusiastic L1 IT support engineers. Team is expected to cover normal Singapore working hours from client office Mon-Fri. Luxoft offers great opportunities for building IT career in different directions. Powerful Luxoft training center provides hundreds of training on programming, software...

  • Support Engineer

    2 weeks ago

    Singapore ASTEK SINGAPORE INNOVATION TECHNOLOGY PTE. LTD. Full time

    **Astek International **is proposing an opportunity for **Support Engineer (L1/L2) **to support our project based in **Singapore. **Responsibilities** - Install, configure, and provide levels 1 and 2 ons-site/remote support in workstation software and hardware. - Write incident report on and service request is fully recorded, managed, and tracked (ITIL...

  • L1 Support Engineer

    4 weeks ago

    Singapore Epergne Solutions Full time

    Join to apply for the L1 Support Engineer role at Epergne Solutions Responsibilities: Manage patching and vulnerability assessments for infrastructure across data centers. Apply patches on Database systems (MSSQL, Oracle) and Linux servers. Monitor systems for successful patch deployment; generate compliance and effectiveness reports. Perform daily...

  • L1 Support

    7 days ago

    Singapore R SYSTEMS CONSULTING SERVICES LIMITED Full time

    Familiar with some of the platforms, such as Windows, Linux, Unix, Cloud Platform (AWS), database and middleware Operation Support Experience Scripting and programming experience is a plus Analytics experience to discover trending or unknown by analytics tool like ELK or SQL is of high advantage RESPONSIBILITIES To assist the manager in managing L1...

  • L1 Support Engineer

    16 hours ago

    Singapore HCLTech Full time

    L1 Support Engineer (Database Oracle, MySQL, Patching Management)Get AI-powered advice on this job and more exclusive features. Direct message the job poster from HCLTech Key accountabilities and duties: Perform patching on Databases (MSSQL, Oracle) and Linux systems. Monitor systems to ensure successful patching and track patch management metrics,...

  • L1 Support Engineer

    4 weeks ago

    Singapore Unison Consulting Full time

    As a L1 Support Engineer, you will be the first point of contact for users seeking technical assistance Your role includes troubleshooting hardware and software issues, responding to user inquiries, and providing solutions to ensure seamless operations You will be responsible for installing, configuring, and maintaining computer systems, as well as resolving...

  • L1 Support

    7 days ago

    Singapore IT CONSULTANCY & SERVICES PTE LTD Full time

    **Requirement** - Diploma/Degree in Computer Science/Engineering, Information Technology or any related discipline - 3+ years of experience in IT production operations - 1+ years of experience in leading the operations - Familiar with some of the platforms, such as Windows, Linux, Unix, Cloud Platform (AWS), database and middleware **Responsibilities** - To...

  • L1 Support Engineer

    3 weeks ago

    Singapore Unison Consulting Full time

    As a L1 Support Engineer , you will be the first point of contact for users seeking technical assistance. Your role includes troubleshooting hardware and software issues, responding to user inquiries, and providing solutions to ensure seamless operations. You will be responsible for installing, configuring, and maintaining computer systems, as well as...