Hub Manager

1 week ago

Singapore UFIT - URBAN FITNESS PTE. LTD. Full time

Looking for a dynamic and driven leader to join our team as the UFIT one-north Hub Manager

As the Hub Manager, you will be responsible for ensuring the highest standards are maintained in every session, our clients are consistently achieving their goals, and our team is engaged, happy and delivering excellence in every session.
- Key Responsibilities include: _
- Coaching the team to maintain high quality standards, setting goals with clients, and achieving results
- Leading and managing our client facing sales efforts daily,
- Facility Management

**Roles and Responsibilities**:
**_Sales and Operations: _**
- Take the lead on all Health Consults at UFIT one-north.
- Lead and manage a team which achieves all revenue forecast goals set for them by the SMT
- Lead and manage the UFIT Rep at your location to deliver excellent customer service, and process payroll and other administration tasks efficiently.

**_Human Resources: _**
- Lead and manage a team to be engaged, happy, and passionate about exceeding their clients expectations every day.
- Coach your team to ensure that the highest quality standards are maintained, particularly around goal setting, results, and integration of clients to the Circle of Care.
- Drive the uptake of tech usage and data capture, particularly around the usage of Trainerize.
- Identify under-performers within the team and create a pathway of improvement to bring them up to the standards expected of the UFIT team.

**_Facility Management: _**
- Ensure the environment, working surfaces, and client facing areas remain clean and tidy throughout the day.
- Organize any needed repairs or facility improvements as and when required, in collaboration with the Facilities Manager.

**_Recruitment: _**
- Provide on-site induction and training for new-hires as required.

**_Business Development: _**
- Assess opportunities for business growth and discuss with SMT accordingly.
- Engage with current or potential partners & key stakeholders and provide facility tours and meetings as requested by SMT.
- Personal: _
- At all times conduct yourself in a manner befitting an exceptional UFIT employee, characterized by our values of Passion, Work Ethic and Excellence.
- Model an excellent professional attitude toward your clients, and lead the cultivation of an integrated team atmosphere at your studio.
- Possess a strong awareness of customer satisfaction

Desirable qualities include being a goal-getter, effective manager, and skilled salesperson.

Key Performance Indicators include achieving monthly revenue targets, high retention rates, and a high integration rate of members into our Circle of Care.

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