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Outbound Operation

3 weeks ago

Park Road, Singapore TravelStar Pte Ltd Full time

Manage regular travel company daily operations
- Arrange tour transportation, accommodation
- Handle travel operations including reservations of tours & hotels, air ticketing, travel coordination and customer support
- Responsible for handling in bound calls in a professional and efficient manner
- Interacts with local travel agents and oversea travel agents.
- Follows company procedures, guidelines and standards in building productivity, accuracy of work and punctual attendance.
- Communicate with staff for special needs for scheduled activities
- Provide general secretarial support in overall office operations, assignments, and projects
- Post information, file documents and maintain paper and computer records management/file systems
- Compile information and prepare correspondence, reports, packets, labels, envelopes, forms, and other materials
- Coordinate reservations, contracts, and record keeping for tours and facility reservations
- Provide service to customers by answering questions, providing information, making referrals, and assuring appropriate follow-through and/or resolution
- Ensure booking are processed / deadline by local arrangement are met and issuing of vouchers
- Ensure travel documents are processed accurately

**Requirements**:

- Minimum GCE O' Level & above or preferably Diploma in Tourism from a recognized Polytechnic
- Experience in the Travel Industry is an added advantage
- Preferably mínimally 1 year of working experience in Outbound Operations
- Meticulous administrative and operational skills
- Computer literate with knowledge of Microsoft Word, Excel, Galileo/Airline systems are preferable
- Proficient and fluent in Chinese (Mandarin) is a must, and English will be added advantage
- Able to work independently
- A proactive team player who can work in a fast-paced environment

**Job Types**: Full-time, Fresh graduate

Pay: $2,300.00 - $3,000.00 per month

Schedule:

- Day shift
- Monday to Friday

Work Location: In person