
Customer Service Administrator
7 days ago
***:
To service and co-ordinate all order related activities to meet the requirements of the customers.
**MAIN DUTIES AND RESPONSIBILITIES TO BE ACCOMPLISHED**:
- Act as the primary customer interface for order management and responsible for processing customer orders and order changes to achieve timely response and delivery to the customers.
- Handle sample requests.
- Manage customer stocking programs (VMI/SMI, Demand Pull) to position sufficient inventory to support the customers schedules and at the same time control inventory to an optimum level.
- Co-ordinate with 3rd Party service provider on shipments and delivery to the customers.
- Update delivery commitment into Customer website for new orders, reschedules and forecast confirmation.
- Involve in the implementation of any customer related program initiatives.
- Co-ordinate customer returns and rework and process the necessary documentation such as RMA and Credit/Debit notes.
- Maximize monthly billings to meet the sales target through meeting the delivery commitments and the Customers request dates.
- Handle other ad-hoc projects as assigned by Manager.
**EXPERIENCE & KNOWLEDGE REQUIRED**:
1 year experience working in a customer service and planning function and preferably in the electronics industry. Knowledge of inventory management will be an added advantage.
**Job Types**: Full-time, Contract, Temporary
Contract length: 6 months
**Salary**: $2,500.00 - $3,000.00 per month
Schedule:
- Monday to Friday
**Experience**:
- Customer service: 1 year (preferred)
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