Service Request Admin

1 week ago


Ubi, Singapore EMBRIO ENTERPRISES PTE. LTD. Full time

1 year exp

**Roles & Responsibilities**

**Duties and Responsibilities**
- Duty coverage (outstanding follow up or clarification with NEC internal team or agency user for peers who are not around.
- Managing service request life cycle end to end till closure.
- Capable of managing and organizing different individual service request status (New to raise
- / Pending / Follow up)
- Sending SR Admin the offline word forms for SR Admin to translate into WOG ITSM system.
- Prompt tracking and follow up till closure for all service request related matters raised by

agency users.
- Observe, operate and identify possible improvement for operation efficiency.
- Understanding of service request (SLA) and task flow for different type of service request.
- Understanding the complexity of parent service request will generate child ticket to respective service team and owner.
- Communicating with multiple and respective different contractor managing WOG Central Services, involved in the service request.
- Capable of investigating service lapse and SLA failures, providing root cause and improvement or mitigation within SR team.

**Qualifications**
- Experienced in managing WOG SR administration will be advantageous.
- Strong communication & coordination skills and meticulous.
- A working knowledge of IT operating systems, particularly Microsoft Excel and PD

Embrio’s infrastructure management services are aimed at enabling clients identify efficiency improvement opportunities, designing the right solutions for operating environments, and then planning and implementing solutions that deliver measurable performance improvements against quantified Service Level Agreements (SLAs).

We provide expertise includes consulting, design & delivery and operation & maintenance and end-to-end delivery for systems migration, relocation and site implementation.
- Infrastructure deployment & services,
- Application development & support,
- Facility setup & management


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