
Front Office Executive
1 week ago
**Highlights**:
- **Location: Near to Dhoby Ghaut MRT**:
- **Salary: Up to $2600**:
- **Working hour: 3 rotation shifts**:
- **Benefits: AWS, performance bonus; The client who is a hotel near to Dhoby Ghaut MRT is looking for Front Office Executive to ensure smooth and efficient operation of the Reception Counter**
**Key Responsibilities**:
- Provide courteous and efficient service, addressing guest requests and resolving complaints promptly to ensure guest satisfaction.
- Coordinate room assignments, especially for VIPs and groups, and prepare necessary welcome amenities.
- Work closely with Duty Manager, Reservations, and Sales for smooth handling of VIP bookings.
- Manage guest check-in/out processes and ensure reservations and cancellations are handled accurately.
- Stay updated on room rates, offers, and report any maintenance or cleanliness issues.
- Support junior staff with training and ensure all guest communications (messages, mail, etc.) are delivered promptly.
- Adhere to safety protocols and assist during emergency situations.
**What it Takes**:
- experience in front desk service.
- Knowledge of OPERA system would be an advantage.
Sankari Mogan (R24120729)
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