Global Director of Data Operations Research

JLL supports the Whole You, personally and professionally.
**Key Responsibilities include, but not limited to**:
Data Management Capability
Conduct comprehensive task discovery and due diligence for transitioning work to offshore data management teams in India and China
Develop detailed standard operating procedures and oversee work transition through ramp-up, go-live, and post-implementation quality monitoring
Dynamically allocate resources across APAC, EMEA, and Americas based on workload volumes and priorities
Identify opportunities for automation and partner with the automation team to develop and implement automation tools to increase efficiency
Research Application Development
Execute testing protocols and approve changes in UAT and production environments
Balance evolving needs of local, regional, and global Research teams while maintaining optimal system performance
Research Application Data Migration
Partner with data engineers to successfully migrate complex datasets, including aggregate/disaggregate property market data, formulas, and market configurations
Implement rigorous testing methodologies for migrated data, manage revisions, and provide final sign-off in UAT and production environments
Lead change management initiatives with local Research teams to ensure smooth adoption of new systems and processes
Leverage offshore capabilities to minimize impact on local Research teams during transitions

**Qualifications**:
Bachelor's degree in Economics, Business, Real Estate, or related field; advanced degree preferred
10+ years of experience in commercial real estate research operations, with significant exposure to data management and systems
Comprehensive understanding of property market research methodologies, datasets, and analytical frameworks
Experience managing global research operations and offshore delivery models
Proven track record implementing data migration strategies in a research context
Strong technical aptitude with ability to translate research requirements into system specifications
Exceptional project management skills with ability to manage multiple complex workstreams simultaneously
Experience identifying process improvement opportunities and implementing automation solutions
Superior communication skills and ability to collaborate effectively across global research teams and multiple stakeholders
Demonstrated change management experience in research technology implementation contexts
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.