Global Director of Data Operations

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

The Global Director of Data Operations for Research will lead the development and execution of JLL's global data strategy across regions, with responsibility for managing offshore data operations, overseeing application development priorities, and implementing data migration initiatives. This position requires a strategic thinker with deep knowledge of JLL Research data and processes who can drive operational excellence and innovation in our research data management capabilities.

Key Responsibilities include, but not limited to:

Data Management Capability

Conduct comprehensive task discovery and due diligence for transitioning work to offshore data management teams in India and China

Collaborate with regional onshore and offshore data operations leads to build effective teams, including candidate screening and skill assessment

Develop detailed standard operating procedures and oversee work transition through ramp-up, go-live, and post-implementation quality monitoring

Dynamically allocate resources across APAC, EMEA, and Americas based on workload volumes and priorities

Identify opportunities for automation and partner with the automation team to develop and implement automation tools to increase efficiency

Research Application Development

Leverage extensive knowledge of JLL Asia Pacific Research data and calculation methodologies to guide application enhancement priorities

Work directly with software engineers to specify, prioritize, and validate Research data management application requirements

Execute testing protocols and approve changes in UAT and production environments

Balance evolving needs of local, regional, and global Research teams while maintaining optimal system performance

Conduct gap analysis to identify development requirements for migrating Asia Pacific markets to new Research application instances

Research Application Data Migration

Partner with data engineers to successfully migrate complex datasets, including aggregate/disaggregate property market data, formulas, and market configurations

Implement rigorous testing methodologies for migrated data, manage revisions, and provide final sign-off in UAT and production environments

Lead change management initiatives with local Research teams to ensure smooth adoption of new systems and processes

Leverage offshore capabilities to minimize impact on local Research teams during transitions

Qualifications

Bachelor's degree in Economics, Business, Real Estate, or related field; advanced degree preferred

10+ years of experience in commercial real estate research operations, with significant exposure to data management and systems

Comprehensive understanding of property market research methodologies, datasets, and analytical frameworks

Demonstrated experience working with research applications and database structures specific to real estate analytics

Experience managing global research operations and offshore delivery models

Proven track record implementing data migration strategies in a research context

Strong technical aptitude with ability to translate research requirements into system specifications

Exceptional project management skills with ability to manage multiple complex workstreams simultaneously

Experience identifying process improvement opportunities and implementing automation solutions

Superior communication skills and ability to collaborate effectively across global research teams and multiple stakeholders

Demonstrated change management experience in research technology implementation contexts

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.