Global Director of Data Operations

JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   The Global Director of Data Operations for Research will lead the development and execution of JLL's global data strategy across regions, with responsibility for managing offshore data operations, overseeing application development priorities, and implementing data migration initiatives. This position requires a strategic thinker with deep knowledge of JLL Research data and processes who can drive operational excellence and innovation in our research data management capabilities.Key Responsibilities include, but not limited to:Data Management CapabilityConduct comprehensive task discovery and due diligence for transitioning work to offshore data management teams in India and ChinaCollaborate with regional onshore and offshore data operations leads to build effective teams, including candidate screening and skill assessmentDevelop detailed standard operating procedures and oversee work transition through ramp-up, go-live, and post-implementation quality monitoringDynamically allocate resources across APAC, EMEA, and Americas based on workload volumes and prioritiesIdentify opportunities for automation and partner with the automation team to develop and implement automation tools to increase efficiencyResearch Application DevelopmentLeverage extensive knowledge of JLL Asia Pacific Research data and calculation methodologies to guide application enhancement prioritiesWork directly with software engineers to specify, prioritize, and validate Research data management application requirementsExecute testing protocols and approve changes in UAT and production environmentsBalance evolving needs of local, regional, and global Research teams while maintaining optimal system performanceConduct gap analysis to identify development requirements for migrating Asia Pacific markets to new Research application instancesResearch Application Data MigrationPartner with data engineers to successfully migrate complex datasets, including aggregate/disaggregate property market data, formulas, and market configurationsImplement rigorous testing methodologies for migrated data, manage revisions, and provide final sign-off in UAT and production environmentsLead change management initiatives with local Research teams to ensure smooth adoption of new systems and processesLeverage offshore capabilities to minimize impact on local Research teams during transitionsQualificationsBachelor's degree in Economics, Business, Real Estate, or related field; advanced degree preferred10+ years of experience in commercial real estate research operations, with significant exposure to data management and systemsComprehensive understanding of property market research methodologies, datasets, and analytical frameworksDemonstrated experience working with research applications and database structures specific to real estate analyticsExperience managing global research operations and offshore delivery modelsProven track record implementing data migration strategies in a research contextStrong technical aptitude with ability to translate research requirements into system specificationsExceptional project management skills with ability to manage multiple complex workstreams simultaneouslyExperience identifying process improvement opportunities and implementing automation solutionsSuperior communication skills and ability to collaborate effectively across global research teams and multiple stakeholdersDemonstrated change management experience in research technology implementation contextsLocation: On-site –SingaporeIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements.  We're interested in getting to know you and what you bring to the tableJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. 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