Guest Relations Supervisor

Join to apply for the Guest Relations Supervisor role at Shangri-La Group . Shangri-La Rasa Sentosa, Singapore At Shangri-La Group, we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to...

**Shangri-La Rasa Sentosa, Singapore** We are looking for a **Guest Relations Executive(Supervisor)**to join our team! As a **Guest Relations Executive (Supervisor)**, we rely on you to: - Take responsibility of the guest relations to ensure smooth and efficient operation at all times - Supervise and lead all service associates in their daily activities -...

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and...

Shangri-La Rasa Sentosa, SingaporeWe are looking for a Guest Relations Executive(Supervisor) to join our teamAs a Guest Relations Executive (Supervisor) , we rely on you to:Take responsibility of the guest relations to ensure smooth and efficient operation at all timesSupervise and lead all service associates in their daily activitiesEnhance guest relations...

**Additional Information** **Job Number**25110401 **Job Category**Rooms & Guest Services Operations **Location**JW Marriott Hotel Singapore South Beach, 30 Beach Road, Singapore, Singapore, Singapore, 189763 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Respond to any questions from guests and follow up with guests to...

**Additional Information** **Job Number**25065563 **Job Category**Rooms & Guest Services Operations **Location**JW Marriott Hotel Singapore South Beach, 30 Beach Road, Singapore, Singapore, Singapore, 189763 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of...

Role This role reports to the Duty Manager / Senior Duty Manager and is responsible for the operational efficiency and serivce delivery of the Front Office areas including Reception and the Club Lounge.Job Responsibilities 1. Responsible for a smooth operation at the Reception and Lobby area especially during peak periods.2. Provides feedback to Management...

**What do we expect from you?** Under the general guidance of the Guest Services Manager or any other authorized by the management, serve as the main point of contact for all guest requests and needs. The Guest Services employee is responsible for answering all calls within three rings, recording guest’s needs, and ensuring an appropriate resolution. The...

**Resposnibilities** - Foster good working relationships between the Sales Gallery and other departments, ensuring clear communication. - Maintain a professional appearance and demeanor, setting high standards for the team. - Assist the Sales Manager in efficiently operating the Sales Gallery and generating reports. - Address and resolve guest concerns...

Job Scope & ResponsibilitiesLead the guest relations team to deliver a seamless, personalized, and memorable fine dining experience .Greet, welcome, and escort guests with warmth and professionalism, ensuring special requests and preferences are met.Oversee reservations and seating arrangements, coordinating with the service team for smooth guest flow and...