Ai Adoption Manager

About the team
Our AI Adoption & Deployment team at OpenAI is dedicated to partnering with our customers to realize business value through deployment of OpenAI’s offerings. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises. We see every interaction is an opportunity to inspire and accelerate a company or a person on their AI journey.
About the role
We are looking for a seasoned AI Adoption Manager to join our Strategic Accounts team, working with our largest, most complex, and innovative Enterprise customers. You are crucial to the success of our largest customer(s) and will be instrumental in driving adoption, consumption and value of OpenAI’s offerings, ultimately responsible for understanding our customer’s needs and delivering an excellent experience. You will collaborate closely with the Sales, Product, Marketing, Partnerships, and Engineering teams.
This role is based in Singapore. We offer relocation support to new employees.
**In this role, you will**:
Advise and partner with the world’s largest and most complex enterprises to drive AI adoption and business transformation with OpenAI’s offerings.
Create and implement customer success plans that outline goals, potential challenges, KPIs, and timelines.
Closely monitor the industry landscape (people, competitors, partners, etc.) to contribute to product roadmap and other corporate strategies.
Travel ~15% of the time, to develop and nurture strong customer relationships to understand their business goals and needs.
Strategize and execute initiatives to deliver an exceptional customer experience.
Own the relationship with Product for these largest customers who are pushing the product’s boundaries.
Be an AI thought leader with customers and pair this with deep industry specific expertise to help drive this transformative technology. Work as an internal leader to share and scale those insights and frameworks to the CS team.
Implement and run use case development and enablement sessions that can scale across multiple regions and lines of business.
Gather and relay customer feedback to internal stakeholders, and identify themes across customers to incorporate into product planning.
Collaborate closely with the Sales team to ensure seamless handoff between pre
- and post-sale.
Anticipate at-risk renewals or user churn and collaborate with the relevant internal teams to devise corrective action plans.
Foster customer advocacy and facilitate customer testimonials and case studies.
**You’ll thrive in this role if you**:
Have 8+ years of experience in a customer facing roles, preferably working with a technical enterprise product.
Have 5+ years managing relationships with large, global, and complex organizations.
Experience working with global 1000 Enterprise customers with multiple stakeholders, and managing success programs as the key advisor to global as well as regional customer organizations.
Highly skilled at building deep and broad relationships across a complex, matrixed organization.
Have experience being a thought leader with your customer base.
Possess exceptional presentation and communication skills, particularly when engaging with executives and leaders.
Expertly communicate technical concepts to customers and internal stakeholders.
Can proactively identify pain points in the product and with our customers.
Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed.
Operate with high horsepower, have strong problem-solving skills, are adept at frequent context switching, effectively manage working on multiple projects at once with expansive ownership, and ruthlessly prioritize.
Are personally committed to fostering the safe and ethical evolution of AI.
About OpenAI
OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
For additional information, please see
OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and