Senior Ts Engineer

1 week ago


Singapore INTELLIAN SINGAPORE PTE. LTD. Full time

**Role & Responsibility**
- Implement and conduct training program within service partner network,
- Partner with key internal, in region, stakeholders to review technical service provider and capability,
- Partner with Sales Team to enhance Technical discussion about products and services,
- Onsite visit to vessel on troubleshooting escalated cases,
- Train Service Partner network in region and continuously further educate dealers upon enhancements and TS process flow management,
- Track RMA Case load and close RMA cases in CRM,
- Analysis and repair of products returned to facility,
- Inventory management,
- Other duties as required
- Travel 30% worldwide for onboard or customer remote end for conducting training
- Close knit relationship with customers and able to communicate and entertain.



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