L2 Production Support

1 week ago

Singapore AVN DIGITAL PTE. LTD. Full time

AVN Digital is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking to hire a “ **L2 Production support**” This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

**Job Location**:Singapore

**Job Type: 12**Months contract

**Job Requirements**:

- 1 to 2 years hands on experiences on SWIFT is a must
- Good knowledge about SWIFT AMH and experiences to configuration, rule set up, troubleshoot is must.
- Knowledge about SWIFT Alliance Gateway (SAG & SNL), HSM (especially in the areas of connectivity, routing, communication with network) is highly valued.
- Good knowledge about over all SWIFT products like AMH, SAA, SAG, SNL, AWP, HSM, Alliance Connect is highly valued.
- Knowledge about SIT, UAT and Production environments.
- Analytical skill to analyse the user requirements, investigating the issues and ability to provide resolutions to resolve the issues effectively.
- Basic knowledge in Linux commands and SQL queries is a must.

**Responsibilities**:

- Address the operational queries raised by users and provide the necessary information to close the ticket.
- Perform and document SIT/UAT for the developments done on AMH.
- Support UAT on AMH, carry out investigations on issues reported and provide the effective fixes.
- Support and/or perform other tests when necessary in UAT to ensure the environment is stable for the Testing.
- Prepare the necessary change details for the production releases.
- Any relevant tasks, which may present from time to time, related to the AMH project

**Kindly take note of the following details for shift work**
- Allowance should be included in the monthly hiring rate.
- Transport is claimable - before 7am (for morning shift 6am to 3pm), after 11pm (afternoon shift 2pm to 11pm)

**Shift Timing**
- Morning shift 6am to 3pm
- General shift 9am to 6pm.
- Afternoon shift 2pm to 11pm
- Night shift 10pm to 7am.
- Need to support including night shift, weekends and public holidays

**WHAT’S ON OFFER**

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression

Consultant Name: S Benakoppa

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly inaccordance with the relevant data protection law and AVN's personal information and privacy policy.

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