Support Analyst

2 days ago

Singapore Michael Page Full time

Join to apply for the Support Analyst (L1 & L2 support)role at Michael Page Join to apply for the Support Analyst (L1 & L2 support)role at Michael Page A collaborative and supportive team environment. Career growth opportunities and continuous learning. A collaborative and supportive team environment. Career growth opportunities and continuous learning. About Our Client Our esteemed client is a leading global financial institution providing a broad range of services including retail banking, asset management, and corporate finance. Known for its strong cooperative foundation, international presence, and commitment to innovation and sustainable finance. Job Description Provide Level 1 and 2 support for Corporate IT and Security applications Monitor and manage daily/monthly operational jobs Communicate with users via phone, chat, email, and ticketing systems Troubleshoot and resolve incidents, service requests, and issues Collaborate with cross-functional teams for efficient issue resolution Escalate complex cases to Level 3 or infrastructure teams as needed Work closely with project, infrastructure, and production teams on user requests Generate regular reports on tickets and system performance Open to work in shifts (ASIA/EMEA), including weekends and on-call The Successful Applicant A Successful Support Analyst Should Have Atleast 4+ years of experience in supporting or developing application Foundational knowledge of application servers Basic proficiency in scripting and programming languages such as PowerShell, C#, and Java Solid understanding of IT production environments, including deployment processes and CI/CD pipelines Hands-on experience with DevOps tools and pipeline technologies, including Jenkins, JIRA, Nexus, and TFS Ability to effectively communicate technical concepts to non-technical stakeholders What's on Offer Opportunity to work on cutting-edge technologies and solve complex business challenges. A collaborative and supportive team environment. Career growth opportunities and continuous learning. Contact: Shilpalekha Bhadoria (Lic No: R / EA no:18S9099)Quote job ref: JN- Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology and Engineering Industries Financial Services, Accounting, and Banking Referrals increase your chances of interviewing at Michael Page by 2x Sign in to set job alerts for “Support Analyst” roles. Application Support Analyst (1 Year Contract)Product Support Specialist (Greater China)Junior Trading Application Support - Singapore - Leading European Fund We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

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