Support Analyst

7 days ago

Singapore Solvecube Full time

F- Posted by
- Farida Charania- Recruiter We are currently assisting a large European bank to bring on board a Support Analyst

Position
- Referentials IT covers Know Your Customer processes & Counterparty referential management
- Credit Risk IT covers Front office Applications, Credit Decision Processing tool, Global Authorization Repository system and Default History Data Base
- calculation and monitoring for the bank worldwide

Main responsibilities

Understand the key concepts and methods of support functions within CACIB. Understand the scope of support within the department.
Provide Level 1 and Level 2 support with adequate quality of service especially during peak period of Financial campaigns.
Provide Level 3 support, mainly using SQL skills
Analysis and resolution of issues in PROD as they arise.
Be in the forefront of communications and maintain good relationship with IT and business stakeholders.
SQL Stored procedures/coding, SQL View creation and management

Specific support working hours and on-call:
Non-quarterly closing months (Feb-Mar-May-Jun-Aug-Sep-Nov-Dec)
The Support Analyst will work during normal Singapore office time
Quarterly closing months (Jan-Apr-Jul-Oct)
Paris shift (3pm-1am Singapore time) during the first 10 days, followed by Singapore office time for the rest of the month
All non-normal office hours and on-call are eligible to claims as per CACIB allowance policy
Qualifications and Profile

Work Experience

At least 3 years of work experience in MS-SQL development
Having good experience on issues and root causes analysis
Having good ability to express and explain with both technical and normal terms verbally or in writing,
Having good experience in managing incidents, requests and problems resolution,
Understand concepts of IT Production environment and deployment process,

Technical

Relational databases - MSSQL
XML
PowerShell is a plus

Functional

General banking, finance and investment banking understanding and knowledge

Other Professional Skills and Mind-set

Strong organizational and communication skills
Strong sense of ownership and drive with customer focus
Strong ability to analyze and summarize
Strong interpersonal skills
Skilled in providing oversight and mentoring team members
Team Player mindset

Job ID SCCA

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