Production Support Analyst

3 days ago

Singapore SAKSOFT PTE LIMITED Full time

Experience: 10+ Years

Role: Production Support Analyst

Key Skills:
MS Windows, Unix/ Linux OS, Unix/Linux Scripting, Pentaho, Apache Tomcat, XML, Oracle, Microsoft SQL server, SQL scripting, Sybase, Java, Aldon, Bitbucket, Control-M scheduler, SFTP/SSL, Connect Direct, SAP BI platform and tools. Strong analytical and good problem-solving skills, good exposure to infra setup is required.

Job Responsibilities:

- Being a Technical Analyst and taking up the development of changes to GRC
- Implementing and supporting vendor systems components and
- Providing Level 3- Production Support
- which includes the below:

- Gathering and analyzing requirements and performing very appropriate and accurate impact analysis of the changes requested
- Getting involved in design for both the internal and vendor changes
- Getting involved in development, unit testing as well as system integrated testing for both the internal and vendor changes
- Providing consultation and support in addressing production related issues and tasks and also supporting SIT/UAT activities pertaining to the changes.
- Planning, preparing, and executing system rollout and implementations.

Key Responsibilities:
1. Requirements Management

a) Engage with System Analyst & SME to collate, understand and finalize functional and

technical requirements

2. Design & Development

a) Partner with Architects and Dev. Manager to ensure solution design complies with

enterprise design principles, security, and control standards

enhancements

3. Test Management

4. Implementation Management

Key Requirements:
2. Experience and knowledge with Aldon LM(e) product & setup is an added advantage

3. Banking domain or financial institution working experience and familiarity with SDLC process and change management tools.

4. Must possess customer oriented and Can-Do attitude (should be able to accommodate overtime work when needed)
- Have good interpersonal and communications skills
- Be a self-starter and be able to work independently
- Be a good team player and be pro-active
- Be able to work in a fast paced and team-oriented environment and be able to manage priorities
- Be able to work under pressure and work closely with stakeholders and other onshore/offshore developers
- Have strong delivery ability and be able to see end-to-end closure of issues to hit delivery, support commitments with focus & discipline
- Be a quick learner - Gain working level knowledge in any new tools and technology as needed

  • Production Support Analyst

    1 week ago

    Singapore SAKSOFT PTE LIMITED Full time

    Experience: 6 to 9 Years Role: Production Support Analyst **Responsibilities**: - Those who participate in the development of the system may remain after completion to help maintain and update the system. - The Technology function is responsible for activities related to the strategic direction and control of all information systems and technology...

  • Production Support Analyst

    2 weeks ago

    Singapore NTT SINGAPORE PTE. LTD. Full time $60,000 - $120,000 per year

    Production Support Analyst (Banking / UNIX / SQL / ITIL)12-Month Renewable Contract (NTT Payroll – Deployed at Alexandra Building )Work Location:Alexandra Building , SingaporeJob Summary:We are seeking a Production Support Analyst to provide L2 application and infrastructure support for critical banking systems. The role involves incident investigation,...

  • Production Support Analyst

    3 days ago

    Singapore SAKSOFT PTE LIMITED Full time

    Experience: 3-5 Years Role: Production Support Analyst **Responsibilities**: - Work on timely resolution for reported incidents so as to meet service level targets. Incidents include failures & queries reported by business users and technical staff; event alerts automatically detected and reported by event monitoring tool. - Perform root cause analysis to...

  • Production Support Analyst

    1 week ago

    Singapore SAKSOFT PTE LIMITED Full time

    **Experience**:6-9 Years **Role**:Production Support Analyst **Key Skills**: - Microsoft Dynamics CRM, MS SQL Server, Unix, Oracle with Production Support and Administration experience primarily in L2 Support role **Key Responsibilities**: - Deliver a 1st class Production Support service to Channel’s stakeholders - Response and resolve incidents,...

  • Product Support Analyst

    5 days ago

    Singapore Recorded Future Full time

    With 1,000 intelligence professionals, over $300M in sales, and serving over 1,900 clients worldwide, Recorded Future is the world's most advanced, and largest, intelligence company!The Product Support Analyst role is part of our Product organization, driving problem solving, product bug escalations, threat intelligence solutions support, and intelligence...

  • Production Support Analyst

    1 week ago

    Singapore U3 Infotech Pte Ltd. Full time

    Job Objectives **This role is to**: Responsible for aspects of production readiness for new systems, engagement with stakeholders and ensure strict process monitoring and controls. Working with vendors and prioritize readiness and fixes to production Drive quality and productivity outcomes, ensure timeliness in task monitoring and completion Key...

  • Data Analyst

    4 days ago

    Singapore REAL ESTATE ANALYTICS PTE. LTD. Full time

    **Company Overview**: Real Estate Analytics Pte Ltd (REA) is a leading provider of data-driven insights and advanced analytics for the real estate industry. We leverage cutting-edge technologies to deliver valuable solutions that empower real estate professionals to make smarter, data-backed decisions. Our mission is to transform the real estate landscape by...

  • Product Support Analyst

    2 weeks ago

    Singapore Opus 2 Full time $40,000 - $80,000 per year

    As a Product Support Analyst, you'll serve as the first point of contact for users of our legal technology products, providing timely, effective technical support through phone, email, and an internal portal. You'll troubleshoot and resolve software issues, document cases in our helpdesk system, and escalate complex problems to second-line support when...

  • Production Support Analyst

    6 days ago

    Singapore SAKSOFT PTE LIMITED Full time

    Experience: 3-5 Years Role: Production Support Analyst Key Responsibilities: - Response and resolve incidents, problem and user queries through proper analysis - Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department - Execute continuous service...

  • BamSEC Customer

    1 week ago

    Singapore AlphaSense, Inc. Full time

    A global market intelligence firm is seeking an Analyst for their Customer & Product Support team in Singapore. This role focuses on delivering an exceptional customer experience through effective problem-solving and communication. Ideal candidates will have 1-2 years of experience in client support and exhibit strong analytical skills. The position offers...