L2 Application Support

7 hours ago

Singapore OX Consultancy Pte. Ltd Full time

Overview
At least 5 years working in an L2 Application Support Environment which mainly involves Incident and Problem Management.
Experience in application implementation projects in financial institutions would be advantageous.
With a keen interest in providing high service quality and familiar with the demand of a 24x7 support environment
Basic knowledge on end-to-end web based application infrastructure
Qualifications
At least 5 years working in an L2 Application Support Environment which mainly involves Incident and Problem Management.
Experience in application implementation projects in financial institutions would be advantageous.
With a keen interest in providing high service quality and familiar with the demand of a 24x7 support environment.
Basic knowledge on end-to-end web based application infrastructure.
Strong stakeholder management and interpersonal skills, with good oral and written communications skill.
Self-motivated with a strong sense of ownership and accountability.
A quick mind with a problem-solving aptitude, creative & pragmatic.
Good project management skills with attention to details, ability to multi-task and work within tight timelines.
Experience working with cross-cultural teams is a plus.
Good knowledge of financial institution products and digital platforms are added advantages.
Preferred skills
Application Monitoring Tools
Incident Management
Problem Management
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