Customer Service Assistant

1 week ago


Singapore People Profilers Full time

Job Description:
Assumes the resource lead in Call Centre, providing escalation support to Call Centre Assistants

Provide prompt attention to patients enquiries and requests.

Liaise between patients/ families and clinical team to deliver optimum level of service to every patients family.

Responsible for the daily execution of assigned admin duties, such as Photocopying of referrals, receipt of business mall, etc.

To provide on the job trainings to new staff deployed to assume/cover Call Centre duties.

To work with Ops Executive on pushing new initiatives for Call Centre.

Retrieve referrals from the Agency for Integrated Care (AIC) e-Referral system

Convert referrals received into the IHCS

Prepare 2 sets of same referral a comprehensive set for the Nurse and a simplified set for the Social Welfare department.

Hand over both sets of referrals to the Nurse Clinician (NC) for triage.

Distribute copy of referral after completion of triage to Social Welfare Department.

Verify in IHCS if the clinical staff had conducted the 1st home visit within 7 days of receiving referrals and update admission status in AIC e-Referral system accordingly

Key in new cases daily into the public drive

Liaise with referring sources, AIC and clinical staffs when required to facilitate the dissemination of information from one organization to another (such as discharge summary, patient withdrawal etc.)

Assist in updating patient profiles/contact details

Assist in scheduling emergency or non-urgent appointments.

Manage the filling and storage of discharged patients dockets

Provide coverage duties to customer service counter when shortage of manpower.

Any other related duties as directed by the said reporting officer

**Job Specification**:
Min GCE O Level with at least 3 years of relevant work experience

Pleasant disposition with good communication skills and telephone etiquette

Preferably bilingual in English and Chinese/Malay/ Tamil

Computer literate and ability to multi-task

Experience in customer service / call centre will be advantageous

0800 to 1730 hrs (Monday to Thursday), 0800 to 1700 hrs (Friday)

Salary up to $3,820

Location: Toa Payoh

Job ID: L5W4X945

**People Profilers Pte Ltd**

50 Raffles Place, #19-12 Singapore Land Tower Singapore 048623

Tel: 69509745

EA Licence Number: 02C4944

EA Registration Number: R1108448

EA Personnel: Tan Lili Gesse

**Required Skills**:
Customer Service


  • Sales & Service Associate

    56 minutes ago


    Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...


  • Singapore SONG KWANG ELECTRIC SERVICE Full time

    Answering questions about a company's products or services. - Processing orders and transactions. - Resolving issues and troubleshooting technical problems. - Delivering information about a company's offerings. - Providing proactive customer outreach. - Handling customer complaints. - Arrange schedule for technicians - Data Entry


  • Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...


  • Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...


  • Singapore NEWAY TRAVEL SERVICE PTE. LTD. Full time

    In this position, you will be assisting our clients via phone to assist them with their travel queries. Assistance required is included but not limited to, booking of flight tickets, booking of admission tickets, provide information on visa requirements, planning of travel itinerary. - Experience in both inbound and outbound travel industry - Able to work...


  • Singapore UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...


  • Singapore ENG HUA AUTOMOTIVE SERVICE CENTER PTE. LTD. Full time

    1. Role Description: This position reports to the Director and interfaces with customer service staff and Operations Department. Eng Hua Automotive Service Center is committed to providing an employee-focused culture for employees to meet necessary performances and to grow and improve in their skills and experience. 2. Specific Responsibilities: -...


  • Singapore APEX CARGO SERVICE PTE. LTD. Full time

    **Singapore Based** - **Attractive Salary Package**: - **Company Benefits & Incentives **Job Scope** - Perform cost in & cost approval for shipments includes air/ocean freight, logistics and trucking shipments; - Arrange, handle & organize shipments to ensure on-time delivery to customers; - Liaising with external and internal stakeholders for freight...


  • Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION As the #1 leader in hospitality worldwide, Marriott International has 7,600+ hotel properties and 30 top hotel brands. We’re in 133 countries and territories, and we’re still growing. Unmatched opportunities await you! The next step in your career could lead to your greatest adventure. **[Location**: 238B Thomson Road #14-01 Novena...


  • Singapore HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. Full time

    **Job Title: Customer Service Representative **Location**:77 Robinson Road **Key Responsibilities**: - Provide accurate information about the Automotive products, services, and policies. - Assist customers with product inquiries, technical support, and warranty claims. - Troubleshoot and resolve customer issues and complaints in a timely manner. -...


  • Singapore SERVICE CONNECTIONS HR CONSULTANCY PTE. LTD. Full time

    **CONTRACT JOBS!**: **(5 Months)**: **TEMP CUSTOMER SERVICE OFFICER**: **(LOCAL ADMISSIONS)**: SINGAPOREANS/ PRs ONLY **( **Salary - **$2,000 to $2,300 **) **LOCATION** Jurong | Pioneer **JOB DESCRIPTION** - To assist in answering calls for the Call Centre. - Assist in other ad hoc duties assigned by the reporting Supervisor. **WORKING HOURS** - Mondays...


  • Singapore HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. Full time

    Roles & ResponsibilitiesJob Title: Customer Service Executive - BYD/Denza 5.5 days works weekLocation: UbiKey Responsibilities:Respond promptly and professionally to customer inquiries via phone, email, and chat. Assist in booking appointments for customers. Troubleshoot and resolve customer issues and complaints in a timely manner. Coordinate with...


  • Singapore Safra National Service Association Full time

    **We are hiring Part-Time Customer Service Officer (E1 CSO) across all 6 SAFRA EnergyOne Gyms** **Job Scopes**: - Mend SAFRA EnergyOne gym counter. - Provide SAFRA EnergyOne gym members with excellent Service Quality. - To assist members and guests on queries pertaining to SAFRA EnergyOne Membership and gym usage. - Collect all fee payments due to SAFRA...


  • Singapore Toll Group Full time

    **Customer Service Assistant (Export)** - Handle Export shipment (Max 10 container monthly) - Handle Bonded (ZGST) warehouse, declaring of inbound and outbound permit - Monitor inbound and outbound shipment - Generate pick list and DO - Monitored DMG/Return stocks - Generate KPI and daily inventory report - Ensures inbound stocks are received and stored in a...


  • Singapore Origin BeeChoo Herbal Hair Care Pte Ltd Full time

    **Job description** Bee Choo Origin (Kaki Bukit Area) is now recruiting a customer service assistant whom will be tasked to provide customer service to the customers and fellow clients. - Enhance customers’ satisfaction by providing solutions to their needs and enquiries - Follow-up on outstanding cases and perform call back to customers if necessary -...


  • Singapore DB GOLF TRAINING & PERFORMANCE CENTER PTE. LTD. Full time

    Roles & ResponsibilitiesJob Title: Customer Service Assistant (Part-Time) Location: New DB Golf Center Location in the North (with occasional work at DB Golf Center in Tampines)About the Role:DB Golf Center is seeking a Part-Time Customer Service Assistant to join our team. The role will primarily focus on customer service at the new location, with...


  • Singapore DB GOLF TRAINING & PERFORMANCE CENTER PTE. LTD. Full time

    Roles & ResponsibilitiesJob Title: Customer Service Assistant (Part-Time) Location: New DB Golf Center Location in the North (with occasional work at DB Golf Center in Tampines)About the Role:DB Golf Center is seeking a Part-Time Customer Service Assistant to join our team. The role will primarily focus on customer service at the new location, with...

  • Senior Executive

    59 minutes ago


    Singapore Civil Service College Full time

    **What the role is** **What you will be working on** - Are you passionate about customer service? Do you want to be at the heart of learning in the Public Service? Then this is the role for you. As part of the Customer Experience team in CSC, you will: - Be part of the team to drive and promote service excellence in CSC - Advocate CSC’s service standards...


  • Singapore TOP ONE SERVICE PTE. LTD. Full time

    JD: Have in-depth knowledge of assigned accounts, understand and see customers' problems and requirements and provide holistic solutions and a strong value proposition with all products and solutions to meet those requirements - Total and detailed account coverage of assigned accounts via white space analysis. - Building and funnelling of sales opportunities...


  • Singapore OCI SYSTEM PTE. LTD. Full time

    **Job Scope for Customer Service Assistant** The Customer Service Assistant for the accounting system solution provider. Plays a crucial role in delivering excellent customer service, addressing initial system usage inquiries, and establishing a strong foundation for positive customer relationships. **Handling Product and Service Inquiries**: Assist...