Senior Officer, Credit Associate

1 week ago

Raffles, Singapore United Overseas Bank Ltd Full time

**About UOB**:
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

**About the Department**:
Client Services (Credit) - Collections is responsible for interacting with clients, either directly or indirectly, in support of sales, trading, relationship management, or portfolio management activities. The Collections area is responsible for collecting delinquent accounts and rescheduling payments, as necessary, to minimize delinquencies and foreclosures.

Consumer Banking covers activities related to providing services and products directly to consumers through various business channels. This group includes retail banking, consumer lending, auto finance, small business banking, and related business areas

**Responsibilities**:

- Perform daily collection/recovery activity on delinquent accounts which comprised of Secured and Unsecured facilities
- To call customers to negotiate for settlement or repayment arrangement in order to improve the Unsecured Portfolio’s delinquency
- Review and assess suitability of customer eligibility under Bank's financial assistance program
- Review and initiate cost effective collection and recovery avenues to maximize recoveries and minimize losses
- Handle about 90 calls per day, reviewing eligible cases for settlement or repayment schedule
- To be able to meet the KPI set by the management

**Job Requirements**:

- Minimum 1 year of relevant collection experience or
- Minimum 2 years of banking and finance related to small business and personal debt management
- Knowledge in Litigation, Collateral Disposal and Recovery Process
- Degree or diploma holder

**Attributes/Personality Traits Required**
- Customer Focus
- Good Team Player & Result Driven
- Effective interpersonal and communication skills
- Pro-active and self-motivated
- Able to multi-task and work in a fast pace environment

**Skills/Technical Ability Required**
- Knowledge in Microsoft Words, Excel & Powerpoint
- Good Interpersonal and Communication Skills
- Good Analytical Skills
- Good Negotiation Skills
- Good Writing Skills

**Be a part of UOB Family**:

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