On-site Technical Support

2 weeks ago

Singapore ULVEN TECH PTE. LTD. Full time

Ulven Tech is a people’s business. We focus our time on finding the best people and solutions for our clients. We focus on help clients finding the people and teams for their software development. We chose to work with dedicated out-staffing of developer teams because we enjoy working and finding the best developers for the best clients.

**Responsibilities**
- Liaise with end-users and build good rapport;
- Plan, coordinate, and involve in end-user training for system implementations and enhancements (implementations and enhancements);
- To provide training to end-user when required;
- the First level of support for all issues reported by the end users;
- To be able to classify reported issues correctly;
- To prepare and present monthly progress reports;
- Prepare and draft incident reports if required;
- To track and ensure all issues reported are closed within SLA and all enhancements are accepted within the agreed timeline;
- To provide any technical support, e.g. printer configuration.
- Required to work on-site in one of 3 shifts (morning to evening, afternoon to night, night to morning).

Experience required:

- 1-2 years of related working experience in a similar capacity
- Good communication skills
- Ability to track issues from creation to closure closely
- HTML5, CSS, and Javascript experience or backend experience with Java, or.NET.
- Ability to work on shift to support after office hours and weekends (Morning, Evening or late Night).
- Recognized Professional Certificate /Diploma/Advance/Higher/Graduate Diploma in IT or equivalent

Nice to have skills:

- Previous experience in the Healthcare industry
- Angular or React experience is a plus but not required (good javascript fundamentals and HTML5 is more important)
- Backend experience with Java or.NET is a huge plus

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