Customer Support Officer
2 weeks ago
Industry/ Organization Type: Manufacturing/Industrial Machinery
- Position Title**:Customer Support Officer/ Customer Service Officer (Operations)**:
- Working Location: Tuas
- Working Hours**:5 Days, Mon (8 am - 5 pm) / Tue - Fri (8 am - 6 pm)**:
- Salary Package**:Basic up to $2,800 + Variable bonus**:
- Duration: Permanent
**Key Responsibilities**
- Investigate customers' complaints at 1st level.
- Escalate appropriate customer’s complaints or queries to relevant departments or management.
- Schedule technician and fix service appointment.
- Plan and liaise with technicians on servicing scheduling and day-to-day matters.
- Maintain high levels of customer engagement with a focus on customer satisfaction and loyalty.
- Any other task as assigned by the Superior.
**APPLY NOW**
- Minimum NITEC graduate / GCE 'O' Level certificate / GCE 'A' Level certificate or equivalent.
- Minimum 1 to 2 years relevant experience in call centre/ customer service.
- Applicants with no prior experience but possess a strong willingness to learn may be considered for this role.
- Must be able to multitask in a fast-moving environment.
- Proficient in MS Office.
Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131
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