Managed Services Engineer

2 days ago


Singapore NTT SINGAPORE PTE. LTD. Full time

Manage and maintain a 5000+ users environment consisting of Microsoft 365 (M365) or Exchange 2016.
- Configure, troubleshoot, and maintain M365 services, systems, and processes, including monitoring system health and performance.
- Provide production support for the Microsoft 365 environment.
- Perform daily tasks to ensure the stability and optimization of the M365 environment, including proactively identifying potential issues, collaborating with team members to decide on resolutions, and implementing agreed-upon solutions.
- Troubleshoot M365 service outages as they occur, including after hours and weekends.
- Practical knowledge of SMTP routing, Active Directory/LDAP, DNS, Mail Routing, M365 and SMTP Troubleshooting, IIS (Internet Information Services) Administration, Troubleshooting, Application Mail Relay, Disaster Recovery concepts, and Patch Management.
- Administer Microsoft Teams, Intune, OneDrive and provide end-user support.
- Provide support, including monitoring server performance and availability, ensuring compliance with Service Level Agreements.
- Day-to-day administration, maintenance, and operations.
- Other duties as assigned.
- **REQUIREMENTS**
- Strong background in Microsoft 365 Administration.
- More than 5 years of experience in a Microsoft 365 or Exchange Server administration role.
- Experience implementing and managing Microsoft 365 or Exchange 2013/2016.
- Strong understanding of Active Directory administration, structure, permissions, and best practices.
- Experience with patch management and monitoring using tools such as Systems Center.
- Ability to perform under pressure; experienced in a rapid growth IT environment.
- Strong communication and documentation skills and enjoys working in a team environment.



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