Strategic Client Relationship Manager

10 hours ago

Singapore HMI Managed Healthcare Full time

As a key member of the Strategic Client Relationship team, you will be responsible for managing a portfolio of strategic corporate clients, maintaining high retention rates, and ensuring service excellence. This role also involves relationship-building to support new business opportunities and requires strong communication, coordination, and problem-solving skills to manage stakeholders effectively. Manage and maintain a portfolio of strategic clients, with a strong focus on client satisfaction, retention, and long-term partnership growth. Act as the primary point of contact for assigned strategic clients, building trusted relationships at all levels. Drive business development opportunities with strategic clients through cross-selling, upselling, and introducing new solutions. Plan, host, and support regular engagement sessions and strategic meetings with clients, ensuring alignment on goals and priorities. Prepare and deliver client reports, presentations, and performance updates, ensuring clear communication of key insights and outcomes. Drive actionable follow-ups from meetings to strengthen relationships and achieve agreed outcomes. Collaborate closely with internal teams to resolve client issues promptly, ensuring timely service recovery and continuous service improvement. Prepare client documentation, including quotations, service agreements, renewal packages, and other required materials. Support client-initiated audits and due diligence processes, coordinating with internal stakeholders to provide accurate and timely responses. Monitor and follow up on accounts receivables with clients as required. Requirements: Minimum of 5 - 7 years of relevant experience in client servicing, healthcare, insurance, or related fields. Prior experience in Employee Benefits or Corporate or Enterprise Solutions is highly preferred. Prior experience in strategic corporate accounts management is also highly preferred. Strong interpersonal and communication skills, with the ability to hold trusted partnerships. Proactive, solution-oriented, and able to manage multiple priorities effectively. Detail oriented with excellent organizational skills. Excellent verbal and written communication skills in English. Proficient in Microsoft Office tools, particularly Excel and Powerpoint. Comfortable working in a fast-paced, dynamic environment and adapting to evolving client and business needs. Seniority level Mid-Senior level Employment type Full-time Job function Health Care Provider, Sales, and Strategy/Planning Industries Insurance, Hospitals and Health Care, and Insurance and Employee Benefit Funds We’re seeking to deliver clear value to clients and drive strategic outcomes through strong relationship management and cross-functional collaboration. #J-18808-Ljbffr

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