Hiring for Desktop Support Engineer

2 days ago


Singapore Rapsys Technologies Full time

Job Descriptions:

- Performed Desktop Support services to users
- This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
- Perform imaging/re-imaging
- Perform asset inventories
- Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
- Updates Incident records
- Creates and updates work instructions (where necessary)
- Document standards and procedures (where necessary)

Job Requirements:

- 1 year or more of Windows 10 and Microsoft Outlook Client
- Clear Spoken & Written English.
- 1 year experience providing desktop remote support
- Previous IT helpdesk and/or call centre support experience, including providing remote support via the telephone or using remote tool will be added advantages
- Demonstrate knowledge in the support of workstations, and related components
- Have knowledge with desktop operating systems, including Microsoft Windows 10
- Good verbal and written communication skills
- Good coordination skills
- Ability to prioritize effectively and work with a sense of urgency
- Effectively communicates with teammates and managers

**Job Types**: Full-time, Permanent, Contract

**Experience**:

- Desktop support: 2 years (preferred)



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