Desktop Support Engineer

1 week ago

Singapore Opensource Pte Ltd. Full time

Job Scope - Desktop On-site Support Engineer
- The desktop support team needs to be in Client premises to perform their work
- Perform IT equipping and de-equipping as part of new hire/ user on-boarding, staff transfers, and staff exit clearance
- Provide Client End User Computing Device support and deployment including:

- Install, upgrade, and setup Operating System (Windows), Microsoft Products, User Corporate Applications, etc.
- Support and troubleshoot Operating System (Windows and MacOS), Microsoft Products, Client Corporate Applications, etc.
- Client PC imaging and cloning iv. Backup and restore data v. Data sanitisation for storage media using tools provided (BCWipe)
- Provide Priority Support for selected users.
- Use remote desktop assistance tools provided (e.g., Bomgar) to conduct remote troubleshooting where physical presence is not required or viable
- Act on patch management reports by following up with users to perform the required actions to comply with patch releases for their computing devices
- Provide support for selected virtual/physical/hybrid meetings and events.
- Provide centralised desktop support services at client IT Clinics for appointments and walk-in cases (e.g. IT clinics at Biopolis, Fusionopolis, CleanTech Park)
- Provide desktop engineer support for onsite and remote locations based on agreed schedule (e.g. Jurong Island, Novena Building, etc.
- Comply with IT equipment lifecycle policies, Standard Operating Procedures, and processes
- Update and track IT equipment inventories with equipment deployment form
- Plan and conduct annual wall-to-wall Corporate IT equipment verification exercise
- Manage and update IT equipment information and location for disposal
- Provide regular updates to client ITSS and Research Entities (through IT Partners) on Corporate IT asset availability and serviceability

Minimum requirement
- Knowledge in IT skills
- EUCD (e.g. Windows Desktops/Laptops, Apple Mac),
- Applications (e.g. SAP, M365, Virtual Desktops)
- Handheld Computing Devices including but not limiting to iPads, Tablets, Smart Phones;
- Accessories for Computing Devices including but not limiting to Port Replicators, Docking Stations, Web Cams, DVD/Blu-ray Burners, Kensington locks, Card Readers, Power Adaptors, Input Devices such as Keyboards, Mouse, Digital Pens, Handheld Scanners
- External LCD Monitors
- Personal and Network Printers, Label Printers, Document Scanners
- Good knowledge in computer hardware & software
- Minimum a diploma in Information Technology or equivalent Preferred working experience in IT Helpdesk environment.
- Minimum 2 years of relevant working and technical IT experience
- Pleasant disposition and good social etiquette with good spoken and written English
- Good telephony and problem solving / troubleshooting skills
- Good customer service attitude
- Experienced with Microsoft Excel, Words and Powerpoint.
- Willing to learn, able to work well in a team and be a team player.

Information:
Working Venue : Biopolis / Fusionopolis/ CleanTech Park

Other Site : Jurong Island, NUS, Science Park & Novena (if required)

Working hours : Monday to Friday: 0800hrs to 1800hrs

Contract length: 12 months

**Salary**: $2,500.00 - $4,500.00 per month

Schedule:

- Monday to Friday

**Experience**:

- Desktop support: 1 year (preferred)

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