Senior Executive, Digital Technology Services

6 days ago

Singapore Singapore Business Federation Full time

This role will support end users and IT infrastructure. He/she will troubleshoot End User Computing (EUC)/ Infra-related issues and provide EUC/Infra-related administration and support.

**Responsibilities**:

- Provide end-user support that include installation, upgrading and maintenance of computer hardware and software.
- Manage and support daily operation of IT services including installation, configuration and set-up of all new computer equipment along with providing training/briefing sessions.
- Provide infrastructure and system support services, including service outage diagnosis, troubleshooting, restoration of services, virus protection management, etc.
- Responsible for system backup and restoration. Ensure all daily backup jobs are completed successfully.
- Monitor and escalate cybersecurity threats effectively.
- Manage and maintain inventory records (hardware/software/licenses) and periodic compilation of statistics and reports.
- Assist in management of third-party vendors on IT issues and purchases.
- Responsible for managing the renewal of hardware/software contract, subscription and licenses.
- Coordinate IT Infra/Ops project management activities, resources, equipment, and information.
- Assist with IT Infra/Ops project progress/schedule/status management.
- Maintain confidentiality regarding the information being processed, stored, or accessed by the network to ensure the IT network security and access authorisation are in accordance with the company policies.
- To constantly explore new IT improvement and efficient way in supporting IT operations. Working with other teams to optimize and improve work processes.
- Handle supplier invoices and IT procurement.

**Job Requirements**
- Provide end-user support that include installation, upgrading and maintenance of computer hardware and software
- Manage and support daily operation of IT services including installation, configuration and set-up of all new computer equipment along with providing training/briefing sessions
- Provide infrastructure and system support services, including service outage diagnosis, troubleshooting, restoration of services, virus protection management, etc
- Responsible for system backup and restoration. Ensure all daily backup jobs are completed successfully
- Monitor and escalate cybersecurity threats effectively
- Manage and maintain inventory records (hardware/software/licenses) and periodic compilation of statistics and reports
- Assist in management of third-party vendors on IT issues and purchases
- Responsible for managing the renewal of hardware/software contract, subscription and licenses
- Coordinate IT Infra/Ops project management activities, resources, equipment, and information
- Assist with IT Infra/Ops project progress/schedule/status management
- Maintain confidentiality regarding the information being processed, stored, or accessed by the network to ensure the IT network security and access authorisation are in accordance with the company policies
- To constantly explore new IT improvement and efficient way in supporting IT operations. Working with other teams to optimize and improve work processes
- Handle supplier invoices and IT procurement

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