Product Owner-workflow Service Management

**Product Owner**
- You are a passionate leader, specialised in managing high-performing teams.
- Responsible for delivering best in class engineering solutions
- We're one of the biggest workflow practices across Australia
- Together we can build state-of-the-art solutions for people

**Do work that matters**
- The Workflow Crew is responsible for driving the architecture, design, build and governance roadmap across the group for various workflow technologies. This is your opportunity to join an established company where there is a focus on personal and professional development.
- As an organisation, we foster an innovative, dynamic culture and a genuine commitment to drive diversity and inclusion. As Workflow Engineer, you will be responsible for ongoing change and development for the workflow solutions and provide technology oversight to different business units like Retail Banking, Business Banking, etc.
- You also have the opportunity to provide your technical expertise to help strengthen the standards of the team that spans across multiple geographies. We are passionate, dynamic and customer obsessed We welcome diverse view-points and seek these out in delivering customer value. We want to re-imagine ‘what’s possible’ and make all of our decisions with a customer-obsessed lens We welcome innovative thinking, and an eagerness to get things done. You will foster an environment of engineering excellence and a culture of ongoing improvement. You will support critical programs of work by designing and implementing solutions for business driven initiatives and technology uplift.

**See yourself in our team**

Within this role, you will work alongside a fantastic team of people, and highly invested managers focused on your career progression.

You will foster an environment of engineering excellence and a culture of ongoing improvement. You will support critical programs of work by designing and implementing solutions for business driven initiatives and technology uplift as part of Workflow Crew. You will enjoy working in a hybrid agile development environment, running workshops and sprint ceremonies.
- As the Product Owner you will partner with workflow squads working closely to design and deliver solutions. You will be responsible for enhancing the workflow crew's OKR's in alignment with the group's tech strategy.

**We’re Interested In Hearing From People Who**
- Can provide advanced technical knowledge and experience to assist in resolving technology issues
- Have understanding of core business and technical strategies to deliver best business outcomes
- Can provide consultancy across projects and delivery teams and contribute to delivery planning with expert advice
- Can follow best practices and industry standards in the team while fine tuning those standards to fit the CBA standards.
- Can drive the development of strategic programs of work, including proof of concept developments.
- Can take responsibility for nominated technical assets related to areas of expertise including roadmaps and technical direction

**As a Product Owner you will**
- Accountable for addressing impediments, driving decisions and resolving escalations and act as the voice of the business and translate this for the team.
- Drive project inception and exploration to ensure alignment of product strategy. Formulate hypotheses to validate customer problems and define clear learning objectives that will inform product roadmap and prioritisation decisions.
- Identify, articulate and manage risks and compliance across streams of work. Incorporate design thinking and analytics to inform product design.
- Lead and develop the product roadmap, and engagement with senior stakeholders/business units to manage the delivery of product roadmap.
- Lead the Squad day-to-day to deliver change and lifecycle activities.
- Maintain a well prioritised Backlog to deliver business and customer outcomes.
- Manage senior business and technical stakeholders to ensure that prioritisation is understood and agreed to.
- Release prototypes and iterate a product that meets customer needs and achieves the crew’s goals.
- Define the product vision and goals in collaboration with security, business, risk and technology stakeholders
- Be accountable for end-to-end value delivery and product lifecycle management
- Manage the Squad’s performance to defined objectives including Objective and Key Results (OKR), service management metrics and budgets

**What will set you up for success?**

Our Chapter Leads are hands-on technical leaders, defining their teams’ technical roadmap and fostering a world-class engineering culture of innovation and curiosity.
- Possess both business acumen expertise and industry knowledge to connect how customer business issues impact their payment environments
- Experience in a technology focused leadership role, including high levels or prioritisation and stakeholder management.
- Experience in collaboration tools like Jir