Patient Care Executive

**Be A Part of Singapore’s Most Innovative and Progressive**

**Paediatric Therapy Center**

**POSITION TITLE: PATIENT CARE + OPERATIONS EXECUTIVE**

**EMPLOYMENT TYPE: FULL-TIME POSITION**

You will work alongside a dedicated team of experienced professionals, striving for the delivery of outstanding paediatric therapy services for families with infants, children through to young adults with a diverse range of abilities and conditions.

We are looking for responsible, compassionate, empathic and genuine people. Must be detail-oriented and conscientious, and demonstrate sound judgment, strong interpersonal skills and most of all passionate about special needs kids.

**RESPONSIBILITIES**:

- **BUILDING A GREAT PATIENT EXPERIENCE**:

- Manage and convert inquiry calls to registrations by building a rapport with the individual, family and/or loved ones as well as assessing the level of care needed.
- Manages the administrative elements of the registration process: from enquiry, registration, scheduling, on-going care through to feedback
- Maintains communications with families, sometimes after typical business hours and on weekends.
- Clearly and directly explains payment and patient policies to families and/or caregivers.
- Ensures that all intake forms are completed and signed upon admission
- Manages and maintains active leads/clients in the patient database
- Attend to visitor and walk-in guests
- Interact with patients, parents, and WINGS Team
- **ENSURING A GREAT ENVIRONMENT FOR OUR PATIENTS**:

- Maintenance of center cleanliness
- Handle mail, postage & courier
- Order pantry supplies, stationery, therapy and other general center supplies
- Maintenance of all therapy equipment
- Upkeep security of center
- Assist with Accounting activities
- Assist with invoicing and Accounts Payables and Receivables through XERO
- Assist with ad hoc administrative duties

**REQUIREMENTS**:

- Diploma or bachelor’s degree in the relevant fields (Digital Marketing, Business Administration, Marketing, Communications)
- Prior experience in Healthcare or Childcare sector will be an advantage
- Intimate knowledge and use of social media platforms such as Facebook, Instagram, LinkedIn and Twitter
- Computer literate - Intermediate to Advanced MS Office (Excel, Outlook, Word, PowerPoint) and experience with Xero and Talenox (preferred)
- Experience with Adobe Photoshop, Illustrator and video editing will be a plus
- Independent, excellent communication, interpersonal and customer service skills
- Good analytical, organisational, creative thinking skills
- Ability to work under pressure and multitask
- Entrepreneur spirit
- Client-centred focus with lovely ethics
- Competitive salary packaging benefits

**ABOUT WINGS THERAPY AND LEARNING CENTER (WINGS)**

Founded in 2017, WINGS is Singapore’s first intensive therapy center to offer transformative therapies such as Paediatric Physical Therapy, Occupational Therapy, Early Intervention, Suit Therapy (NeuroSuit and TheraSuit Method®), Spider Cage Therapy, Universal Exercise Unit, Cuevas Medek Exercises® (CME), Intensive Gait Training. Task Specific Electrical Stimulation (TASES), Autism Fitness and Sports for The Special Child.

We are dedicated to delivering the most innovative therapies to help children with a diverse range neurological and developmental needs to achieve the kind of freedom and independence they deserve.

We provide new options and a ray of hope to children and young adults by giving them a place to learn, make friends, and progress to their fullest potential. We aim to give children the wings to soar to greater heights and to be at their best

For more information, please visit:
**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: $2,800.00 - $3,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Monday to Friday

COVID-19 considerations:
Wearing a mask is required.