Operations Specialist, Front Office Support

14 hours ago

Singapore Bank of Singapore Full time

At Bank of Singapore, we are constantly on the lookout for exceptional individuals to join our team. We promote a culture of openness, teamwork and fairness. Most importantly, we invest in our people through our programmes that develop them on both professional and personal levels. Besides attractive remuneration packages, we offer non-financial benefits and opportunities to develop your potential within OCBC Group’s global network of subsidiaries and offices. If you have passion, drive and the will to succeed, rise to the challenge today

Bank of Singapore opens doors to new opportunities.

Start your career with Bank of Singapore as an
**Operations Specialist (Associate/ Senior Associate)** in our
**Front Office Support Services, Segment C** team

**Responsibilities**

**Pre-processing check**
- Ensure all relevant approval is obtained and instruction provided by Business adheres to procedure
- Escalate any deviation to procedure
- Liaison and coordination with various parties, including Front Office and various support departments
- Coverage for transaction related request includes: Payments, Deposit placement, rollover and withdrawals
- Coverage for account related request includes: Account opening, closure, migration and maintenance

**Control**
- Act as a control unit and be able to identify risk issues while interacting with Front office
- Ensure that exception processing is completed exactly according to the conditions set in the approval
- Perform an end of day review to ensure tasks are completed by signing off on the end of day checklist
- Ensure up to date procedure manuals and documentation

**Query Management**
- Handle BAU type of queries/issues ensuring that the case is resolved or properly escalated in a timely manner.
- Liaison and coordination with various parties, including Front Office and various support departments
- Ensure all queries from Business is resolved within expected timeframe or escalated to the correct parties

**Change Management**
- Identify control gaps and work with team to review process efficiency and deliver improvements
- Participate in projects as and when required

**Qualifications**

**Requirements**:

- 2 to 4 years of experience in Private Bank Operations especially in the area of Remittances, Account Opening/Maintenance or Client Service role
- Tertiary education with a good academic track record
- Good knowledge of Microsoft Office / Access / Power BI
- Clear written & verbal communication skills with all levels of staff
- Client-oriented mindset
- Meticulous and good team player
- Ability to work independently & drive initiatives forward until delivery
- Ability to work effectively with both Front Office and Support staff, at all levels
- Ability to work & deliver under time pressure
- Proactive in identifying any process gaps, providing or suggesting solutions to improve productivity
- Ability to perform ad-hoc system testing

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