Presales and Technical Support Manager

6 days ago

Macpherson Road, Singapore Chubb Fire & Security Full time

**Job Summary**:
We are seeking a highly skilled and motivated Presales and Technical Support Manager to join our team. This role is pivotal in ensuring the technical design, specification compliance, and design documentation for our security systems.

**Key Responsibilities**:

- Technical Design and Specification Compliance:

- Develop and oversee the technical design of security systems.
- Ensure all designs meet specified compliance standards and regulations.
- Create and maintain comprehensive design documentation.
- Team Leadership and Enablement:

- Lead and mentor the technical support team, fostering a culture of continuous improvement and technical excellence.
- Provide technical enablement and training to team members to enhance their skills and knowledge.
- Coordinate with the Digital Services and Diagnostics Center to ensure alignment with organizational goals.
- Presales Support:

- Collaborate with the sales team to provide technical expertise during the presales phase.
- Assist in the preparation of technical proposals and presentations for potential clients.
- Conduct technical demonstrations and answer client queries to support the sales process.
- Project Phase Handover:

- Facilitate the smooth transition from the sales phase to the project phase.
- Ensure all technical requirements and specifications are clearly communicated to the project team.
- Provide ongoing technical support and guidance throughout the project lifecycle.

**Qualifications**:

- Bachelor's degree in Engineering, Computer Science, or a related field.
- Minimum of 5 years of experience in technical support, presales, project management or a related role.
- Excellent communication and interpersonal skills.
- In-depth knowledge of security systems and technical design principles.
Ability to work collaboratively with cross-functional teams.

**Additional Information**

**About Us, Our Culture & What We Can Offer You**

Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies

We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.

BR-CB

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