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Technical Support Analyst

2 weeks ago

Anson Road, Singapore Flintex Consulting Pte Ltd Full time

**Job Purpose**

To provide first and second level support on faults and technical enquiries, 7 days by 24 hours, to StarHub business and wholesale customers for StarHub diverse suite of products and services with excellent knowledge in products, processes and systems.

**Responsibilities**
- Deliver helpdesk support for Mobile, TV, Cloud Computing, Fixed Voice, Data, Internet and Global Managed services to business and wholesale customers
- Proactively work with internal business units and external Network Operation Centre to ensure prompt and accurate resolutions are provided to customers’ satisfaction
- Provide support 7 days by 24 hours for project & ensure performance meets the service level agreement with customer while delivering consistent quality of service
- Perform Service Manager role to handle challenging or difficult customers and take appropriate follow up actions to address their concerns
- Assist supervisor to ensure smooth running of operations by ensuring there is sufficient manpower on duty and all customers’ enquiries and technical issues promptly handled by the team
- Mentor and guide new hires to build up their competency on the job
- Support ad-hoc projects

**Requirements**:
**Requirements**:

- Diploma / Degree in Computer Science / Computer Engineering
- Minimum 2 years of relevant working experience preferably in telco / service industry
- Good understanding of TCPIP, Telephony, Internet, Windows and LAN/WAN technologies
- Excellent interpersonal and communication skills
- Customer focused with a strong analytical problem-solving mind and a good team player
- Ability to work on rotational shift roster and weekends / public holidays

Requirements - Diploma / Degree in Computer Science / Computer Engineering - Minimum 2 years of relevant working experience preferably in telco / service industry - Good understanding of TCPIP, Telephony, Internet, Windows and LAN/WAN technologies - Excellent interpersonal and communication skills - Customer focused with a strong analytical problem-solving mind and a good team player - Ability to work on rotational shift roster and weekends / public holidays