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Assistant Events Manager

2 weeks ago

Singapore SINGAPORE MARRIOTT TANG PLAZA HOTEL Full time

**JOB SUMMARY**

Responsible for preparing all event documentation and coordinates with Sales, hotel departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of hotel events. Works with his/her supervisor to ensure their hotel events have a seamless turnover from sales to service and back to sales. Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events.

**JOB DESCRIPTIONS**

**Ensures that events progress seamlessly by following established procedures, collaborating with other associates, and ensuring accuracy.**
- Greets customer during the event phase and hands off to Event Operations for the execution of details.
- Acts as the liaison between field sales person and customer throughout the event process (pre-event, event, and post-event).
- Ensures hourly associates understand expectations and parameters for event activities.
- Adheres to all standards, policies, and procedures.
- Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
- Participates in customer meetings for assigned groups with guidance from his/her supervisor.
- Manages group room blocks and meeting space of small assigned groups.

**Delivers excellent customer service throughout the customer experience and encourages the same from other associates.**
- Encourages associates to provide excellent customer service.
- Sets a positive example for guest relations.
- Coordinates and communicates event details both verbally and in writing to the customer and hotel operations under the guidance of his/her supervisor.
- Makes presence known to customer at all times during this process.
- Works with his/her supervisor to oversee the customer experience from file turnover through the post event phase until turnover back to sales.
- Follows-up with customer post-event.
- Responds to and handles guest problems and complaints.
- Participates in various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).
- Alerts his/her supervisor to operational challenges associated with his/her group and works with his/her supervisor determines how to best solve these challenges.

**Works to continually improve customer service by obtaining and implementing feedback.**
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
- Reviews comment cards and guest satisfaction results with associates.
- Interacts with guests to obtain feedback on product quality and service levels.
- Solicits feedback from the hotel departments to identify areas for improvement to enhance the Event Planner’s experience.
- Participates in pre
- and post
- event meetings as required to review and communicate group needs and feedback.
- Works with the hotel staff and customers to address operational challenges associated with his/her group.
- Participates in activities to improve service performance using his/her evaluation of the issue and resolution.

**Assists in the sales process and revenue forecasting for customer groups.**
- Assists with the sales process as necessary.
- Up-sells products and services throughout the event process.
- Works under the guidance of his/her supervisor to forecast group sleeping rooms and event revenue (catering and audio visual) for his/her groups.

**Perform other duties as assigned to meet business needs.
**JOB REQUIREMENTS**
- Minimum Diploma in Events Management and/or Hospitality & Tourism Management.
- At least 2 years of relevant experience in hotel event management.
- Great communication, interpersonal, organizing, planning skills.
- Excellent customer service.
- Proficient in decision-making & problem solving skills.
- Able to start work immediately or within short notice period.