Executive / Senior Executive - Volunteer Engagement

6 days ago

Singapore Touch Community Services Full time

**Job Summary**

Through strategic volunteer management, you will play a vital role in helping children from disadvantaged families gain access to opportunities and experiences that elevate their well-being and aspirations.

You will ensure a sustainable pipeline of volunteers who feel valued and cared for, oversee all aspects of their volunteer journey and development, and identify opportunities to convert organisational donors and stakeholders to volunteers. You will also evaluate and enhance current volunteer management policies and processes, in alignment with organisational directives.

**Responsibilities**:
**1. Recruitment, Screening & Onboarding**
- Develop recruitment strategy for new volunteers and re-activation strategy for passive volunteers
- Orientate, match and deploy volunteers to various TYA clubs
- Run screening and background checks on potential volunteers
- Ensure smooth and proper on-boarding of new volunteers

**2. Development, Training & Recognition**
- Design and monitor volunteers’ training roadmap
- Nurture and recognise volunteers’ efforts
- Develop and mentor leaders within volunteer pool
- Conduct orientation and quarterly volunteer training and review sessions
- Communicate with volunteers at various milestones of the volunteers’ journey

**3. Policy & Knowledge Management**
- Evaluate and enhance current policies and processes
- Harness technology to streamline processes and provide actionable data
- Ensure volunteer database is well-maintained
- Provide necessary documentation for volunteer participation
- Gather and channel volunteer feedback to respective Teams

**4. Other**
- Facilitate collaboration with Learning & Development and Community Engagement teams in enhancing volunteers’ experience
- Support social workers in crises or case follow-up where needed
- Support general administration and coordination

**Working Conditions**
- 5-day work week: Tue-Sat, 9am-6pm
- Attractive remuneration and staff benefits
- Location - Bukit Merah Central

**Requirements**:

- Degree holder in any discipline
- 3-5 years of related experience
- Team player with strong interpersonal skills
- Good people management skills to work with people from diverse backgrounds (i.e. volunteers)
- Self-starter and able to contribute independently
- Strong analytical and organizational skills
- Excellent verbal and written communication skills
- Adept at Microsoft Office

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