Customer Service Advisor

12 hours ago

Singapore VANTAGE AUTOMOTIVE LIMITED Full time

Vantage Automotive Limited is a proud member of the Sime Darby Motors Group, driven by a customer-first culture guided by our ethos of trust, reliability and quality. As the official distributors for Peugeot, Ford and BYD in Singapore, and a provider of extensive aftersales and roadside assistance services via our Quick Lane Service Centre, we tap on our diverse expertise to guarantee customer satisfaction.

**Responsibilities**:

- Understand the needs of the customers, diagnose the problem, recommend, and coordinate professionally to deliver excellent service of the highest standards within the stipulated time while always upholding the company’s principles.
- Attend to the needs of the customers professionally and quickly such that the customer’s waiting time is kept to the minimum.
- Diagnose and provide professional advice for appropriate repairs or servicing or technical assistance.
- Coordinate with relevant parties such that the repair or service is done according to the customer's needs and in accordance with the manufacturer's guidelines.
- Keep customers updated with the progress of the work.
- Assist in the daily operation of the reception.
- Any ad hoc tasks assigned by CSM

**Requirements**:

- Minimum Diploma in Mechanical Engineering or equivalent.
- Minimum 3 years working experience in relevant customer service industry. Proactive and independent with positive attitude.

Sime Darby Motors is the automotive arm of Sime Darby. One of the leading automotive players in the Asia-Pacific region with presence in nine markets, Sime Darby Motors spans across Malaysia, Australia, China, Hong Kong, Macau, New Zealand, Singapore, Thailand, and Taiwan. A key industry player, it is actively invested across the entire value chain of the automotive business, from assembly, importation, distribution and retail, to after-sales services and rental, with more than 12,000 employees across the nine markets.

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