Medical Concierge Executive

6 days ago

Singapore ONE-STOP HEALTHCARE PTE. LTD. Full time

**_Job Description:

- **

This position reports to the Managing Director and interfaces with Company's operation manager and HR staff. One-Stop Healthcare Pte Ltd. is committed to an employee-orientated, high performance culture that emphasises empowerment, quality, continuous improvement, and the recruitment and on-going development of a superior workplace.

**_Specific Responsibilities:

- **

1.) Client Support and Coordination: - Serve as the first point of contact for clients, addressing inquiries on available medical services. - Coordinate and schedule medical appointments, consultations, diagnostic tests, and treatments with healthcare providers.

2.) Medical Assistance: - Support clients in understanding medical procedures, treatment options, and healthcare provider recommendations. - Facilitate communication between clients and medical professionals, ensuring that all client questions are addressed in a timely manner.

4.) Collaboration with Healthcare Providers: - Build and maintain strong relationships with healthcare providers, hospitals, and specialists. - Collaborate with medical professionals to ensure a smooth and coordinated experience for clients.

**_Competencies:

- **

1.) Healthcare Systems Knowledge: - Basic understanding of medical terminology, healthcare procedures, and treatment protocols.

2.) Customer Relationship Management (CRM) Systems: - Experience using CRM tools to manage client data, track requests, and maintain communication.

3.) Travel and Logistics Coordination: - Skilled in organizing travel, accommodation, and medical appointments for international patients.

4.) Problem-Solving and Decision-Making: - Ability to handle unexpected issues and prioritize tasks in a fast-paced environment.

5.) Attention to Detail: - Ensures accuracy in scheduling, medical documentation, and travel arrangements.

6.) Confidentiality and Compliance: - Knowledge of data protection regulations and maintaining strict confidentiality in handling sensitive information.

**Duration of Attachment is 6 months

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