Applications Support, Payments Technology, Associate

**JOB DESCRIPTION**

**Job responsibilities**
- Perform Incident, Problem and Change Management activities
- Manage, track and validate all changes to the Production, Disaster Recovery environment
- Manage priority incidents and leverage cross-functional teams to quickly eliminate impacts
- Escalate issues/Risks effectively when necessary across supporting framework
- Troubleshoot Key technical issues or escalate and work with appropriate technology teams to provide solutions
- Aggressively respond to service requests from Client facing support teams, Operations partners, etc
- Strong focus on automation and processes. Design, implement, improve and utilize key monitoring tools
- Develop, test and debug automated tasks (Apps, Systems, Infrastructure)
- Troubleshoot priority incidents and facilitate blameless post-mortems
- Work with development teams throughout the software life cycle ensuring sustainable software releases
- Perform analytics on previous incidents and usage patterns to better predict issues and take proactive actions
- Build and drive adoption for greater self-healing and resiliency patterns
- Participate in the weekend support coverage in a rotational shift with fellow team members

**Required qualifications, capabilities, and skills**
- Bachelor’s degree in computer science, Engineering, Information Systems or related disciplines
- Familiar with Incident and Problem management, escalation procedures, driving incident calls
- Possess good analytical and problem resolving skills
- Proven knowledge of handling Major Incidents
- Good knowledge in Unix, Scheduling and SQL technologies along with Modern technologies including but not limited to Java, Python, etc
- Proactive approach, ownership and accountability though process is required
- Have to adapt SRE mind set

**Preferred qualifications, capabilities, and skills**
- Hands-on Kubernetes, Cloud Oracle services is an added advantage
- Prior experience/knowledge on Payments technology is an added advantage
- Exposure to monitoring tools like Geneos, Splunk, Grafana, Cortex / Prometheus, Dynatrace will be added advantage

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world’s important corporations, governments and institutions. You'll develop solutions that help the bank provide strategic advice, raise capital, manage risk, and extend liquidity in markets spanning over 100 countries around the world.