Application Production Support, Apac Payments

2 weeks ago

Singapore Experis Full time

System support scope includes **overseas** and d**omestic remittance & cheque payment, local interbank fund transfer** **(GIRO), FAST, MEPS+.** Peripheral support systems of customer eAdvices, corporate expense payment are also in scope.
- Responsible for production system integrity and production system readiness of systems under Payment System team for APAC region
- Provide L2 support and troubleshooting for production incidents and critical system interface through Payment System
- Support the IT Planner in meeting project objectives and perform production transition for new system launch and system change request
- Propose improvements for systems based on identified process gaps
- Standardize processes through developing implementation, integration, and documentation in accordance to set standards
- Identify and propose suitable processes for automation and implementation
- Highlight and escalates risk issues to relevant parties in a timely manner
- Participate in system restoration for Disaster Recovery exercises
- Coordinate regular meetings for issues resolution with developers/vendors
- Perform other duties as and when assigned

**Job Requirements**
- Diploma / Bachelor's degree in Computer Science or Information Technology
- Min. 4 years of work experience in the Application or System Support function, preferably in a bank or financial institution
- Possess hands-on experiences in supporting Payment systems
- Experience in Enterprise Application support environment with interaction to multiple function (developer, infrastructure and service desk) and business users
- Has **functional knowledge** of **Payment systems** such as **GIRO, FAST, CTS, MEPS+, Overseas & Domestic Remittance, Internet Banking, customer eAdvices**:

- Possess good understanding and competency in scripting (such as DOS, Shell Scripting)
- Possess self-motivated and driven work ethnic to ensure high quality work in a timely manner
- Possess collaborative team player working style with demonstration of presentable interpersonal skills
- Excellent communication, interpersonal and presentation skills

Joanna Tham Pooi Kwan EA License No.: 02C3423 Personnel Registration No.: R1985398

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