Avp, Application Support Analyst

1 week ago

Singapore Sumitomo Mitsui Banking Corporation (SMBC) Full time

**Responsibilities**:

- Responsible for production system integrity and production system readiness of systems under Payment System team for APAC region
- Provide L2 support and troubleshooting for production incidents and critical system interface through Payment System
- Support the IT Planner in meeting project objectives and perform production transition for new system launch and system change request
- Propose improvements for systems based on identified process gaps
- Standardize processes through developing implementation, integration, and documentation in accordance to set standards
- Identify and propose suitable processes for automation and implementation
- Highlight and escalates risk issues to relevant parties in a timely manner
- Participate in system restoration for Disaster Recovery exercises
- Coordinate regular meetings for issues resolution with developers/vendors
- Perform other duties as and when assigned

**Job Requirements**
- Diploma / Bachelor’s degree in Computer Science or Information Technology
- Min. 4 years of work experience in the Application or System Support function, preferably in a bank or financial institution
- Possess hands-on experiences in supporting Payment systems
- Experience in Enterprise Application support environment with interaction to multiple function (developer, infrastructure and service desk) and business users
- Has functional knowledge of Payment systems such as GIRO, FAST, CTS, MEPS+, Overseas & Domestic Remittance, Internet Banking, customer eAdvices
- Possess good understanding and competency in scripting (such as DOS, Shell Scripting)
- Possess self-motivated and driven work ethnic to ensure high quality work in a timely manner
- Possess collaborative team player working style with demonstration of presentable interpersonal skills
- Excellent communication, interpersonal and presentation skills
- Demonstrate a strong sense of accountability and ownership of results
- Demonstrate sound judgment in reviewing problems and making recommendations / decisions

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