Application Support Specialist

2 days ago

Singapore Astek Full time

ASTEK has been providing IT and Engineering solutions for some of the world's largest industrial and services groups for more than 35 years with 10,000 passionate experts in 22 countries throughout Europe, APAC, Middle East and the Americas
Currently, we are looking for
Application Support
which would be based in Singapore
Responsibilities and requirements:
Resolve incidents impacting users swiftly and efficiently
Thorough investigation and communication throughout the incident lifecycle
Proactive identification of workarounds
Effective coordination of stakeholders during significant incidents
Clear and timely communication to users, senior management, and other IT stakeholders
Escalating requests when necessary while remaining the primary point of contact for the user
Drive sustainable solutions to prevent recurring issues
Identifying root causes of incidents and defining remediation actions
Proposing solutions such as feature development, automation, or online help updates for recurring requests
Serve as the primary communication channel between IT and stakeholders
Potential involvement in complementary tasks such as testing or business analysis
Follow CMI Run processes, standards, and recommendations provided by the Run Control Tower, actively contributing to their improvement
Skills
Good knowledge in SQL, UNIX platform
Experience in scripting languages such as Python, Shell script and PowerShell
Knowledge of DevOps tools & technologies like GitLab, Ansible, Jenkins, Elastic Search, Grafana, Prometheus, Kibana, Control-M, KAFKA, Confluence, Jira, and MQ Series
Experience with Docker/Kubernetes
Knowledge of Cloud platforms and services
Seniority level
Seniority level Mid-Senior level
Employment type
Employment type Full-time
Job function
Job function Information Technology
Industries IT Services and IT Consulting
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