Technology Support Iii, Payments Technology

**JOB DESCRIPTION**
Propel operational success with your expertise in technology support and a commitment to continuous improvement.

**Job responsibilities**
- Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
- Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
- Identity issues for escalation and communication, and provide solutions to the business and technology stakeholders
- Monitor production activities/processes to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives.
- Ensures information controls, back-up and recovery strategies are in place across all environments.
- Implement continuous process improvement, including but not limited to policy, procedures, and production monitoring.
- Develop and maintain relationships with technical staff, end users and clients.
- Demonstrate creativity, innovation and high performance.
- Design, code, test and deliver software to automate manual operational work (Kafka, Java etc)

**Required qualifications, capabilities, and skills**
- Bachelor’s Degree in Computer Science / Information Systems / Engineering or related disciplines
- Minimally 5 years of experience troubleshooting, resolving, and maintaining information technology services
- Experience in observability and monitoring tools and techniques
- Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
- Expert in UNIX shell, Perl, Python, or similar scripting languages.
- Knowledge of Dynatrace, Splunk and Geneos is added advantage
- Experience supporting mission-critical in financial services industry, particularly in a merchant servicing environment or in payments, is a big plus.
- Expert practitioner in one or more technology domains, may be a cross-domain expert, able to solve complex and mission critical problems within a business or across the firm
- Experience in Unix or Stratus will be a plus
- Experience working in cloud (AWS)

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.