Technology Support III

Overview

Technology Support III (Associate) team member within the Corporate Sector of Enterprise Technology. You will coordinate responses to Business Resiliency incidents that could affect staff, sites, or essential services, collaborating with Business Resiliency partners to enhance our capacity to manage incidents. You will provide timely and contextual communications to Enterprise Technology Leadership and regional stakeholders, representing Enterprise Technology during Business Resiliency events and helping ensure resilience during incidents.

Responsibilities

• Monitor the Enterprise for disruptions that may impact critical aspects of the JPMorganChase operational environment, maintaining situational awareness
• Triage Resiliency Incidents for potential disruptions to Enterprise Technology Assets and Essential Services
• Manage Communications according to the documented Communications & Decision plan
• Invoke documented Recovery Strategies to minimize impacts from Asset disruptions
• Return to BAU and cessation of all Resiliency Incident management activities
• Lead or support Global and Regional initiatives to enhance and mature the Enterprise Technology Business Resiliency Incident Management process
• Continuously develop and refine policies and processes for the Enterprise Technology Crisis Management operational playbook to ensure effective and efficient incident response
• Coordinate the Enterprise Technology response to centralized Firmwide Simulation Utility (FSU) events to demonstrate End-to-End resilience of plans supporting recovery of Essential Services against impact tolerances
• Support the execution of Firmwide Business Resiliency policies and standards through partnership with Enterprise Technology and Firmwide resiliency teams
• Support the annual Resiliency testing schedule across events such as Repave and Isolation Tests

Required Qualifications, Capabilities, And Skills

• Bachelor's Degree in Computer Science related disciplines
• Minimum 3 years of experience in business resiliency, crisis management, operational risk or global security/intelligence function
• Prior experience in Business Resiliency, Crisis Management, Operational Risk or a Global Security/Intelligence function
• Ability to carry out complex tasks under time pressure, while maintaining a high level of attention to detail and accurate work
• Experience in making data driven analytical judgements that support the end-to-end Business Resiliency Incident / Crisis lifecycle
• Demonstrated experience working closely with, and across, multiple teams in a global organization; ability to build relationships both from a customer and technical point of view
• Initiative - self-motivated, able to realize the need for change and seek feasible solutions culminating in process grounded recommendations
• Proven ability to communicate effectively, both written and orally, to ensure effective communications, whilst remaining conscious of the audience tailoring messaging to maximize impact

Preferred Qualifications, Capabilities, And Skills

• Experience in Tableau and Python is advantageous
• In date Certificate of BCI (CBCI) Examination is preferred

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Information Technology

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