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Senior User Researcher

3 weeks ago

Singapore HSBC Full time

**Some careers have more impact than others.**

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Commercial Banking provides international financial services solutions that support businesses ranging from large corporates to mid-market enterprises in a variety of industry sectors all over the world. Leveraging the strength, scope and expertise of our global product network, Commercial Banking is positioned as an essential partner to large and mid-market enterprises seeking to maximise their potential internationally, offering streamlined business access to HSBC’s international network and broad range of market leading banking products and services.

We are currently seeking a high calibre professional to join our team as a **Product Owner - Onboarding and Credit.**

**Principal Responsibilities**

The Platforms Economy is driving global commerce at a face pace. Market dynamics, changing customer expectations and emerging technologies present an excellent growth opportunity for HSBC. Under such environment, HSBC Global Platforms is established to converge existing digital program initiatives to execute under single target operating model to maximise synergies, efficiencies, and market impact with top priority to provide seamless banking experience for our wholesale clients.

Role Purpose

Senior Design Researcher will help the product owners and technology team understand user needs. They will work with stakeholders across functions and levels and have an impact at all stages of Platforms product development. They will play a critical role in creating useful and delightful products. They will also explore user behaviour and motivation by conducting primary research such as field studies, interviews, diary studies, participatory workshops, ethnography, surveys, usability testing, and logs analysis.

Principal Responsibilities
- Conduct research on multiple aspects of products and user experiences for continuous improvement of the journey for Platforms
- Identify research scope, define participant sample, design study, and execute with attention to details and quality
- Understand and incorporate complex technical and business requirements into research
- Collect and analyse user behaviour through lab studies, field visits, ethnography, surveys, benchmark studies, server logs, and online experiments (A/B testing)
- Work with Designers, Product Managers, Engineers, and other UX Researchers to prioritise research opportunities in a fast-paced, rapidly changing environment to deliver the best possible outcome for the platform users across markets
- Advocate research findings to diverse audiences through written reports and interactive presentations
- Play an active role in promoting the thriving UX Research practice and culture across Platform team

Requirements

**Requirements**:

- Owns Design Research as a discipline and a practice at project level
- Experience driving global research teams and initiatives, strategies, vision, goals, and methodologies
- Experience in both qualitative and quantitative research
- Ability to adapt and learn at speed, managing communication and interactions with a variety of different stakeholders, both internal and external to the organization
- Exceptional presenter and communicator, using storytelling to effectively influence stakeholders
- Analyse problems and propose solutions beyond initial objectives or requirements
- Establish best practices, evolve processes, and cultivate community
- Show agility and creativity in integrating design research into the work, simultaneously offering critique and new possibilities based on reasonable constraints
- Knowledge of and curiosity about technology and its impact on design solutions in the wider context of people, communities, and society
- Works collaboratively with other teams to support design research efforts and to ensure project is scoped and supported appropriately
- Customer-focused, results-based approach, and able to deliver to deadlines

To be considered for this role, the relevant rights to work in Singapore is required.

**You’ll achieve more when you join HSBC.**

Issued by The Hongkong and Shanghai Banking Corporation Limited.