User Researcher

Sleek is on a mission to revolutionize how entrepreneurs operate their business. We want to give small business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business. As we work for our thousands of customers, we gather millions of data points about their business, and in turn we transform those into useful, actionable insights and recommendations to accelerate their growth through smart algorithms.

We are a team of 300 builders from 17 countries, with offices in Singapore, Philippines, Hong Kong, Australia and the UK committed to delivering a delightful experience to our clients
- We are looking for an amazingly well-rounded _User Researcher_ to help quickly grow our business in Singapore, HK, Australia and UK. You will be responsible for conceiving and conducting user research, interviews, surveys, and synthesizing the data into actionable insights that make an impact. _

As a User Researcher at Sleek, you will join a small but growing team of scrappy Software / Product / Design people that work in a cross-functional, collaborative, and blame-free environment. Your exceptional research skills will make Sleek's products true to its customers' needs and wants.

You will be responsible for conceiving and conducting user research, interviews, surveys, and synthesizing the data into actionable insights that make an impact. At Sleek, we believe good design is as much about empathy, behavior, and emotion as it is about utility and ease. We’re guided by a highly iterative user
- and conversion-centric process that combines research, data, and thorough critique. We are never satisfied with the status quo.

**Position Duties**
**In this position, you’ll need to excel in understanding the needs, wants, and desires of our customers to help inform the content we create for Sleek platforms (including Customer and Admin Apps).**
- Partner closely with design & development teams to deeply understand and inform product goals and strategies.
- Develop research plans that involve and engage your team and impact business strategy, product design, and quality.
- Design and execute appropriate research activities to answer relevant design and/or business questions, leveraging and triangulating both qualitative and quantitative methods (observation, interviews, journals, ethnography, surveys, usability studies, etc.)
- Bring a wide range of both established and innovative research methods to your work and develop new methods where needed to evolve the desirability of our experiences.
- Provide your design, product, and development team partners with research context, perspective, and recommendations on what will make our products and services both useful and delightful.
- Communicate research findings through persuasive, compelling written reports and group presentations.
- Contribute your research and perspective through the entire product design cycle, from planning to implementation to post-release.

**Requirements**:
**Performance Standards**
- 3 to 5 years of professional UX design and research experience.
- Experience conducting, analyzing, and communicating user research, including interviews, usability testing, and surveys.
- Expertise in un-moderated and moderated studies, and knowledge of basic quantitative methodologies.
- Exceptional understanding of fundamental research principles.
- An experienced user researcher with proven skills uncovering often the unarticulated user needs and connecting those to business goals.
- Ability to collaborate effectively with design, product management, engineering, and remote teams.
- A high degree of creativity and problem-solving.
- Strong conceptual and analytical skills.
- Ability to quickly and effectively analyze and present data to influence product design and implementation.
- Excellent written and oral communication skills, persuasiveness, and the ability to make compelling group presentations.

**Benefits**
- Performance Bonus
- Work From Home
- Flexi Health Care