User Experience Researcher

Overview
User Experience Researcher (Bangkok-based, Relocation provided)
UX Researchers own end-to-end planning, execution, analysis and reporting of research projects, and consistently achieve research outputs needed by Product teams to inform strategic decisions. The research findings of UX Researchers impact Agoda's business success by informing Product teams regarding design or design process, end user experience, product direction, market strategy or similar.
Qualifications
Master Degree or equivalent experience in Computer Science, Human Computer Interaction, Information Science, Psychology, Social Science, or any related field
7+ years of relevant experience in consumer-facing business domains
You are very comfortable with planning, scoping, conducting, analyzing and communicating research
Experience with Qualitative and user-centered design methods (individual and group interviews, diary studies, direct observation, think-aloud usability testing, etc.)
Experience with Quantitative research (metrics, survey design, response effects, sampling, crosstabs, and statistical concepts, etc.)
Experience in evaluating, negotiating, and working with external research vendors
Be able to describe user problems and business opportunities to a variety of stakeholders by leveraging both quantitative and qualitative data
You are able to demonstrate critical thinking beyond business requests
You are a great storyteller and communicator, able to speak fluently to business people, designers, engineers and other stakeholders (in English)
You enjoy collaborative work in a dynamic, data-driven and creative environment
Responsibilities
Demonstrates critical thinking beyond explicit business requests
Functions independently in all operational research tasks
Leads core end-to-end research activities - including driving research objectives, hypotheses, methodology, execution, analysis, and communication
Research Skills
Good judgement when evaluating research opportunities, e.g. importance, urgency, and impact for team
Ability to reasonably challenge details of research requests, and propose solid research solutions
Strong project execution with existing skills while constantly expanding his/her breadth and depth of abilities
Knowledge of approaches for both quantitative and qualitative research, effectively triangulating findings, methods, and theories with others
Application of tools and inspection methods to quantify the value and efficiency of research
Ability to adopt and adapt well-established methods according to product/project situations, and innovate new methods in collaboration with more senior researchers
Knowledge of or ability to quickly learn key software tools common in the field (e.g. for surveys, diary studies, analysis)
Knowledge of data compliance and ethics in all of their activities
Collaboration
Drives cross-discipline/department collaboration via research insights/activities
Collaborates efficiently with other researchers and other disciplines, with clear commitments in case of shared ownership
Demonstrates excellent communication skills; tailors communication style for different audiences, concise and to the point, open to taking input and feedback
Research Community Contributions
Contributes to the research community in one or more ways - sharing work/ methodologies, coaching and/or mentoring other core or junior researchers, screening of Research candidates
Equal Opportunity
Equal Opportunity Employer. At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
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