User Researcher

Join Trustana and be a part of our mission to democratize access to import & export markets for all. We are working towards facilitating international participation from companies of all sizes, and supporting the evolution and modernization of SMEs globally.

Trustana is a curated B2B trade platform of verifiable, international traders. Designed to empower buyers and suppliers to grow their businesses with confidence, Trustana connects trusted trade partners and supports them through their end-to-end trade journey.

Trustana's goal is to enable buyers to bring the highest quality products to their customers by connecting them with pre-screened, curated international suppliers. It also helps suppliers to expand their customer base by supporting the internationalization of their products and connecting them with reputable buyers. The platform leverages decentralised technology to enable users to have control and ownership over their data.

Founded by Temasek, a global investment company headquartered in Singapore, Trustana is based in Singapore with a hub in China.

**User Researcher**

**The User Researcher **will be reporting into the Product Team. The Product Team is customer-centric and owns the product roadmap for the Trustana's B2B E-Commerce Marketplace experience as well as the related value-added services offered to buyers and sellers. The team also is in charge of running UX Experiments across our products to empower data-driven decision-making. In parallel to user-facing products, the team works on different internal services and projects to streamline workflows, aiming towards scalability, traceability and sustained growth.

**What You'll Do**
- Drive and lead a quantitative-research agenda across early-stage product development, drive product decisions, and build intuition through quantitative analysis, logs analysis, feature experimentation, and behavioural science.
- Drive and enable hypothesis-driven product development, provide guidance for projects, help in identifying needs and gaps, offer consistent measurement, analysis, and reporting across products
- Set the research agenda and strategic initiatives through proactive outreach and advocacy.
- Conduct the end-to-end research process from designing studies to providing product insights.
- Design and conduct qualitative and quantitative studies, including field observations and interviews, remote and in-person usability studies for existing and future products, also structuring and analysing surveys to evaluate the impacts of product changes and gather insights at scale.
- Inform and participate in product decisions from definition to launch (and after), working at both strategic and tactical levels.
- Collaborate cross-functionally with Engineers, Product Managers, Researchers, and Designers to overcome challenges, and prioritise user experience research questions.

**Preferred Qualifications**:

- 5+ years of work experience in a similar role in a user-centric design environment
- Wide range of experience research methods (both qualitative and quantitative) including: remote and in-person moderated usability studies, unmoderated study setup, user interviews, field studies, survey design, competitive research and heuristic evaluation.
- Ability to design and execute end-to-end research projects with little assistance.
- Experience in creating and leveraging user personas.

**Our Culture & Benefits**

We are a fast growing, multicultural organization with a range of talents from different parts of the world. A progressive company like ours embraces diversity and fosters an inclusive environment for our people to do their best. With a flat hierarchy, we ensure friendliness within our quarters and our employees are provided with unlimited annual leaves and extensive insurance coverage.

**Equal Opportunity Statement**

Our company embraces diversity in all of its forms and fosters an inclusive environment for all people to do the best work of their lives with us.

We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.