User Researcher

2 days ago

Singapore The Chope Group Pte Ltd Full time

**Company Introduction**:
Chope is dining made easy. As the leading dining platform in Asia, we connect diners to restaurants for memorable experiences, more often.
Having seated more than 100 million diners, Chope understands what gets people excited about dining out, and how best to maximise business for over 13,000 restaurant partners. With Chope, diners can discover restaurants, make bookings, save with deals, and order pick-up and delivery on the app. Chope’s demand generating diner platform is seamlessly incorporated with a suite of integrated restaurant solutions that encompass reservation, call, queue, and table management.

At a glance
At Chope, product designers spend our time solving complex problems for our 35 million diners and nearly 4000 restaurants across Asia. As Chope enters a period of rapid growth and expansion into new markets and customer segments, we’re doubling the size of our Product Design Team and are looking for a UX Researcher to help us continue to evolve our products.
In this role, you would work closely with business stakeholders, product managers, data analysts, and product designers to understand our users, and use these insights to shape our product strategy in both B2B and B2C space.

Roles and Requirements
- Design and execute user research projects to address topics ranging from the specific and targeted (e.g. usability testing a checkout flow to solve user pain points) to the strategic and broad (e.g. concept testing a new service offering to identify product market fit)
- Be responsible for the entire life-cycle of research, from designing the approach, to recruiting participants, conducting research, and analyzing results
- Partner closely with business stakeholders, product managers, and product designers to define and execute a research roadmap that’s aligned with the company’s priorities
- Championing a user-centric approach within the whole organization by bringing along cross-functional stakeholders, while balancing business needs
- Collaborate with our Data team to combine qualitative and quantitative perspectives to even more deeply understand our users
- Help us manage, organize and draw insights from the stockpile of qualitative data we have from different sources (e.g. previous research, support tickets, social media, etc.)
- Help us define research best practices and improve our various tools and processes relating to user research

**Requirements**:

- 2+ years experience doing UX research at a product company, preferably a small to medium sized startup
- Exceptional storytelling and communication skills (both verbal and written/visual)
- The superpower to distill clarity from complexity
- A love for learning - you don’t know everything, but you have the potential to learn most things quickly
- Bonus: prior experience in the f&b industry is a plus

**Benefits**:

- Hands-on action: Sink your teeth into opportunities that’ll deliver both impact and meaning to the Chope customer experience.
- Autonomy & ownership: Show up, work it, and strut your stuff Take on challenges, hone new skills, and adopt a test-and-learn mindset.
- Open & collaborative culture: Build networks and expertise across functions and markets, with insightful pow-wows and valuable feedback.
- Flexible work: Make work revolve around life, not the other way round. Boost efficiency with flexible arrangements that support your well-being and needs.

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