Manager, Registry Services

1 week ago

Singapore Singapore Academy of Law Full time

Oversee the administration of SMC’s alternative dispute resolution (ADR) services; key responsibilities include:

- Supervise of a team of case management officers
- Prepare case management rosters
- Manage complex enquiries and assignment of responses to case enquiries
- Assign cases
- Appoint neutrals
- Check and approve fee quotes for mediation case files
- Check and approve billings for case files
- Manage adjudication disciplinary proceedings
- Monitor and improve the overall customer experience including the quality and timeliness of ADR services; monitor and act on feedback
- Review and maintain proper records of policies and procedures
- Manage internal audit matters pertaining to Registry services
- Maintain good relationships with stakeholders such as mediators, adjudicators, other neutrals and customers
- Responsible for Construction Adjudicator Accreditation Committee (CAAC) meetings, including setting agenda, liaison with Chair and post-meeting follow-ups
- Oversee the timely production of reports and statistics
- Oversee facilities and concierge matters used in the provision of ADR services including review of vendor contracts and liaison with office management team
- Work with co-Manager(s) (Registry) to ensure case management documentation is updated and relevant, and execute special projects and digital transformation initiatives

**Job Requirements**
- Have a good degree in Law
- Have excellent written and oral communication skills
- Able to liaise with stakeholders of different seniority levels
- Be meticulous and attentive to detail with an ability to multi-task
- Able to work individually and as part of a team
- Have strong interpersonal skills, tact, diplomacy and professionalism are required for this job
- Have strong computer literacy skills

This is a contract to permanent position.

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