Executive, Operations

**COMPANY DESCRIPTION**

Since October 2011, **Thye Hua Kwan Moral Charities ( **THK **MC) **was incorporated as a charity with an IPC status to provide multiple social and welfare services to the community at large.

**THK **MC provides assistance to the various groups in our community through more than 60 programmes and services for the **elderly and the sick **, **families **, **persons with disabilities **, and **children. **We help anyone in need with full respect to their race, colour, creed, language, culture and religion. We have more than 90 programmes and services, reaching out to more than 55,000 people in the community.

Together, as ONETHK - Empowering the Community.

**RESPONSIBILITIES**

THK Disability Service Division runs five main Homes and Hostels for the Disabled. The division aims to ensure that adults with disabilities enjoy the highest possible quality of life, especially in the areas of health and well-being, participation, independence, decision-making and inclusion. Structured programmes are designed to suit the residents of different age groups and profiles to train and develop their capabilities in self-help, community living, socialization, perceptual-cognitive and motor skills.

We are looking for a dynamic operations executive who can grow with us and be part of the transformation team. The operations executive will be part of our growth and implementation of new systems. He/ she should be organised, responsive, approachable, able to multi-task and capable of interacting with stakeholders. Growth mindset, integrity, highly adaptable and positive attitude are important attributes.

As an Operations Executive, you will be responsible for assisting with the management of the Home’s daily operations. You are required to ensure the welfare, safety and care of our clients. You will manage and optimise all operations relating to but not exclusive to:
**Client Management**
- Ensure clients’ personal hygiene and cleanliness are maintained
- Ensure the safe custody of clients
- Work closely with Nursing team, Dietitian and Speech Therapist to ensure clients’ dietary needs are met
- Assist in liaising and managing feedback from clients/ clients’ Next-of-Kin (NOK)
- Assist to resolve conflicts among residents

**Building and Equipment and Maintenance Schedules**
- Assist in carrying out preventive and corrective maintenance on the Home building and facilities
- Liaise with Estate Manager immediately for urgent repairs, for example: pipe bursts, roof leakages, electrical faults etc.
- Accompany Estate Management staff and contractors and show them around area of work
- Supervise contractor performing repair work in the Home to ensure work is satisfactorily carried out
- Arrange for servicing and repair of the fire-fighting equipment, fire alarm system, intercom system, emergency lighting system and all other equipment in the Home
- Liaise with Estate Manager on pests control management
- Evaluate reported facility/ equipment faults and inform the appropriate persons
- Identify and recommend suitable rectification works and costs to ensure optimal functioning
- Review and recommend maintenance schedules of all appropriate tools and equipment
- Ensure work schedules and documentations are completed timely and accurately
- Support Workplace Safety and Health (WSH) activities to ensure organisational and regulatory requirements are followed when maintenance works are carried out
- Vendor Management

**Inventory Management**
- Ensure inventory accuracy of equipment, furniture, consumables and all other stocks in stores
- Liaise with central store and internal store in management of fast-moving inventory
- Be accountable for delivery schedules and movement of inventory.
- Improve logistics flow by monitoring wastage and costs reduction
- Key contact point for suppliers and external partners

**Vendor Management**
- Maintain inventory cards for equipment and furniture and update them as necessary
- Update all inventory of the Home

**Manpower Management**
- Facilitate the planning of work schedules and deployment of Healthcare Attendants
- Facilitate effective work processes
- Facilitate capability development of Healthcare Attendants

**Others**
- Liaise with Public Utilities on power meter reading, all gas appliances repair and servicing, enquiries and complaints
- Conduct briefing to the Nursing Aides and Healthcare Assistants

**QUALIFICATIONS**
- Diploma in any field
- Comfortable working with children and adults with multiple disabilities

**OTHER INFORMATION**
- Comfortable working with children and adults with multiple disabilities
- Analytical and project management skills
- Be sharp and with Growth Mindset
- Possess good team ethics and strong communication skills
- Work well in a dynamic work environment
- Able to perform shift work and working on weekends
- 5-day work week: 2 rotating day shifts
- Work location: Sembawang