Client Success Manager

6 hours ago


Geylang, Singapore JP Caliber Full time

**As an Client Success Manager,**

You will be responsible for retention, adoption, and expansion of our products & services with assigned

base of customers. Your main goal will be to act as a bridge between the clients & internal cross-functional

teams and ensure high-quality experience for our clients, resulting with their satisfaction.

**Your responsibilities will include,**
- Own overall relationship with a portfolio of clients, which includes managing on
- boarding,

implementation, client retention, up-sell and cross-sell, and high levels of customer satisfaction
- Establish a trusted and strategic advisor relationship to help drive continued value of our products and services to the client
- Liaise with different internal stakeholders - Sales, Customer Support, Merchant and Development teams
- Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
- Maintain existing customer success metrics and data while looking for ways to build on currently established practices
- Understand the business landscape as well as clients to bring new approaches and ideas utilising our platform

**Core technical skills for this role are,**
- You are pro-active. You have a “can-do” attitude. You take ownership of the tasks and clients assigned to you
- You are a team-player. You recognise that the quality, speed and accuracy of your work impacts the work done by the rest of the team
- You are creative and enjoy solving problems. You love to learn new things everyday yet remain cool under pressure
- You have any past experience in HRMS or HR related Platforms or Insurance.
- You are analytical and have an ability to gain useful insights from data
- You are interested in technology and innovation. You like the start-up culture and can match up to the pace of work
- You are a hustler. You are resourceful. You get the job done

**You make a good fit for this role if,**
- You are pro-active. You have a “can-do” attitude. You take ownership of the tasks and clients assigned to you
- You have at least 6-8 year(s) experience in account/client management roles
- You have excellent sales experience and customer service skills
- You have excellent negotiation and consultative sales skills
- You are a creative thinker with exceptional attention to detail and a problem-solver
- You have at least a Bachelor degree in business administration, mass communication, social sciences or similar relevant field
- Proficiency in MS Office, especially in using Excel & PowerPoint
- Location: Singapore(Hybrid)
- Proficiency in any South East Asian languages would be added advantage.

**Job Types**: Full-time, Permanent

Pay: $3,154.46 - $10,286.73 per month

**Benefits**:

- Employee assistance programme
- Professional development
- Work from home

Schedule:

- Monday to Friday

Supplemental Pay:

- Performance bonus

Work Location: In person



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