Client Success Manager

Join Rewardz as a Client Success Manager

At Rewardz, we believe in creating change through positive reinforcement and gamification.

Innovative mobile and web technology that simplifies delivery of Rewards-as-a Service (RaaS) lies at the heart of our business. Having established ourselves as leaders in employee rewards and wellbeing, we also provide solutions for customer loyalty, sales force incentives and channel partner engagement.

We were born in Singapore in 2012. Our clients include Fortune 500 companies, leading government bodies and large UAE corporates. Rewardz is part of Benefit One Inc, a billion
- dollar Tokyo-listed conglomerate which is a global market leader in fringe benefits solutions.

As an Client Success Manager,
You will be responsible for retention, adoption, and expansion of our products & services with assigned base of customers. Your main goal will be to act as a bridge between the clients & internal cross-functional teams and ensure high-quality experience for our clients, resulting with their satisfaction.
Your responsibilities will include,
- Own overall relationship with a portfolio of clients, which includes managing on
- boarding, implementation, client retention, up-sell and cross-sell, and high levels of customer satisfaction
- Establish a trusted and strategic advisor relationship to help drive continued value of our products and services to the client
- Liaise with different internal stakeholders - Sales, Customer Support, Merchant and Development teams
- Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
- Maintain existing customer success metrics and data while looking for ways to build on currently established practices
- Understand the business landscape as well as clients to bring new approaches and ideas utilising our platform

Core technical skills for this role are,
- You are pro-active. You have a “can-do” attitude. You take ownership of the tasks and clients assigned to you
- You are a team-player. You recognise that the quality, speed and accuracy of your work impacts the work done by the rest of the team
- You are creative and enjoy solving problems. You love to learn new things everyday yet remain cool under pressure
- You have any past experience in HRMS or HR related Platforms or Insurance.
- You are analytical and have an ability to gain useful insights from data
- You are interested in technology and innovation. You like the start-up culture and can match up to the pace of work
- You are a hustler. You are resourceful. You get the job done

You make a good fit for this role if,
- You are pro-active. You have a “can-do” attitude. You take ownership of the tasks and clients assigned to you
- You have at least 3-4 year(s) experience in account/client management roles
- You have excellent sales experience and customer service skills
- You have excellent negotiation and consultative sales skills
- You are a creative thinker with exceptional attention to detail and a problem-solver
- You have at least a Bachelor degree in business administration, mass communication, social sciences or similar relevant field
- Proficiency in MS Office, especially in using Excel & PowerPoint
- Temporary Location: Singapore( Hybrid)
- Proficiency in any South East Asian languages would be added advantage.

Opportunities for you,
You will be part of a cohesive team who are passionate about our business & values. You will report to the Client Success Director of Rewardz. Every day in Rewardz is different and you will be part of an exciting, promising & fulfilling journey of growing the company’s footprint in Asia Pacific region.

**Salary**: $4,000.00 - $4,500.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Parental leave

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Experience**:

- Client Success: 3 years (required)

Ability to Commute:

- Singapore 408868 (required)